topic Re: Can't receive incoming sms in Discussion Forum

Can't receive incoming sms

Dylan — Wed, 17 Jan 2024 09:48:41 GMT

Hi,

Sending SMS from a non-Sinch number to a Sinch number, I have used a number of numbers to send SMS to a number I purchased on Sinch, but none of them are being received, and I don't see any record of this on the console.
So far I have tried many numbers and now only one number is sending SMS to a number which is receiving some of the SMS and some of the SMS are still not received.
What is the reason for this?

Re: Can't receive incoming sms

Shahzad_Ismail — Fri, 12 Jan 2024 10:06:12 GMT

Hi Dylan,

Currently you are using a trial account in the Sinch Customer Dashboard which allows you to try out Sinch products and services.

When you are using your trial account you can only send text messages to your own verified numbers. When you sign up for a trial account, the number you use as part of the sign up process is verified by default. Click here to learn how to add a different verified number to your account.

Trial accounts allow you to try out Sinch products and services, but they have certain limitations:

You will only receive 2 units of your country’s currency as a test credit, for example, $2 USD for US based accounts.
You can only send unrestricted text messages to your own verified numbers in SMS, otherwise the content will be replaced by a test template.
You cannot buy Numbers, you can only test using a test Number that is provided by Sinch.
Certain destinations may not allow you to send test messages.
Certain channels and services are locked to Trial accounts.

To overcome these restrictions, you can easily upgrade your account.

Thanks and kind regards,

Re: Can't receive incoming sms

Dylan — Fri, 12 Jan 2024 10:25:52 GMT

Hi,

I have recharged my account. You can check my account information through this messageid.

Message ID:

18cf816670700006e2b5c6bfa736efe0

I know about this texting limit, but why can't I receive text messages now? I have sent many text messages to my Sinch number but almost none are received.

Re: Can't receive incoming sms

Shahzad_Ismail — Fri, 12 Jan 2024 13:58:37 GMT

Hi Dylan,

For this particular type of issue, we recommend that you either reach out to your Sinch Account manager or contact Sinch Support.

Thanks and kind regards,