topic Re: Start recording failed in Discussion Forum

Start recording failed

Dylan — Wed, 17 Jan 2024 09:50:13 GMT

Hi,

I want to enable recording during a call.

https://developers.sinch.com/docs/voice/api-reference/voice/tag/Calls/#tag/Calls/operation/Calling_UpdateCall

By updating a call in progress as provided in the documentation.

callIdId is DC8D6F49-0251-4319-9868-8341CC0512D2

Request body is

{"instructions":[{"name":"startRecording","options":{"destinationUrl":"s3://my-buckets/DC8D6F49-0251-4319-9868-8341CC0512D2.mp3","credentials":"xx:xx:us-east-1","notificationEvents":true}}],"action":{"name":"continue"}}

The result returned is

{"errorCode":40003,"message":"Unsupported SVML instructions 'startRecording'","reference":"106eea51-5dce-4dd8-9896-8f76b4c53253"}

I don't understand why there is an error, which step is wrong please?

Regards.

Re: Start recording failed

Dylan — Thu, 11 Jan 2024 03:12:38 GMT

Is anyone can help me, thank you.

Re: Start recording failed

Roland_Ian — Fri, 12 Jan 2024 07:42:11 GMT

Hi Dylan

I will look at the logs to see if you are starting the recording on the PSTN origination leg or the in-app. leg

Re: Start recording failed

Dylan — Fri, 12 Jan 2024 07:52:43 GMT

Hi,

My calls are made from within the app to an external number, via PSTN.

I see that ice callback and ace callback they have the same callid, so it shouldn't matter which leg.

So what is the best practice for turning on recording at any time?

Thank you.

Re: Start recording failed

Roland_Ian — Fri, 12 Jan 2024 07:57:34 GMT

Apologies I thought you were doing pstn origination to a conference and conference callout to in-app for the same conference. Let me look at your call-id. 🙂

Re: Start recording failed

Dylan — Fri, 12 Jan 2024 08:15:42 GMT

Hi Roland_Ian,

Now I will implement the recording of pstn phone calls first, and I will consider the recording of meetings later.

I tested it recently, the callid is:

260F4D7D-B585-4BA2-81B7-519B0272F32D

curl -i -X PATCH \
  -u xx:xx \
  'https://calling-apse1.api.sinch.com/calling/v1/calls/id/{callId}' \
  -H 'Content-Type: application/json' \
  -d '{
  "instructions":[
    {
       "name":"startRecording",
       "options":{
           "destinationUrl":"s3://buckets/xx/260F4D7D-B585-4BA2-81B7-519B0272F32D.mp3",
           "credentials":"x:x:us-east-1",
           "notificationEvents":true
       }
     }
  ],
   "action":{
     "name":"continue"
   }
}'

Return:

{"errorCode":40003,"message":"Unsupported SVML instructions 'startRecording'","reference":"fb649061-ac27-4d3e-8c3b-93d94e5ecb14"}