topic Re: unexpected charges for no reason on December 14 in Discussion Forum

Unexpected charges for no reason on December 14

davidpch — Mon, 18 Dec 2023 09:33:56 GMT

I was charged 3 times $10 each on December 14 even though my account has no use. I have emailed support multiple times and no one is replying. Please refund immediately. You also have a bug disabling PayPal auto-echarge. I assume more people had this happen to them - seems pretty certain there was some bug.

Re: unexpected charges for no reason on December 14

davidpch — Sun, 17 Dec 2023 18:21:29 GMT

Sinch customer support is unfortunately also always frustrating to deal with. Often people don’t understand the system and other problems. Also slow to reply.

Re: unexpected charges for no reason on December 14

Shahzad_Ismail — Sun, 17 Dec 2023 19:23:41 GMT

Hi David,

Very sorry to hear you are experiencing issues - I will personally follow up with support tomorrow and hopefully we can get this resolved for you.

Apologies for any inconvenience.

Thanks and kind regards,

Re: unexpected charges for no reason on December 14

davidpch — Sun, 17 Dec 2023 19:25:16 GMT

Thanks also annoying is how many Sinch accounts I now have - literally 5 of them. Support, tickets, commuynity, dashboard, and portal. you should have 1 account obviously

Re: Unexpected charges for no reason on December 14

Shahzad_Ismail — Mon, 18 Dec 2023 09:37:06 GMT

Hi David,

I have followed up with support and they are aware you have opened up a ticket for this issue and are looking into this.

Regarding your feedback regarding the number of accounts you need, we are working on a project which will align all customer accounts to further simplify the user experience.

Thanks and kind regards,