topic Re: Unsupported Countries in Discussion Forum

Unsupported Countries

sfarr1752 — Thu, 16 Mar 2023 12:12:31 GMT

It seems that a number of countries are unsupported meaning anyone having a mobile number connected to an unsupported network cannot receive SMS notifications. Anyone has an idea what is Sinch's road map in this respect please?

Re: Unsupported Countries

Michelle_Peruskie — Thu, 18 Aug 2022 13:49:07 GMT

Thanks for using our Community Discussion Forum! If you could specify the countries you're trying to reach and the products you're using, I'll try to find out more information.

Re: Unsupported Countries

sfarr1752 — Thu, 18 Aug 2022 14:04:53 GMT

Sinch for SMS, 2 example countries being Romania and New Zealand whilst thanking you for responding to my post.

Re: Unsupported Countries

Michelle_Peruskie — Thu, 18 Aug 2022 14:24:59 GMT

If you use our Country Information tool for SMS in the Sinch Customer Dashboard, you can display information on each country. I looked at New Zealand as an example and it says 2-way SMS is supported but that all services must be approved in advance.

If you require further help, reach out to your account manager, they can help troubleshoot by looking at your account!

Country information tool: https://dashboard.sinch.com/sms/country-information

Account manager information can typically be found on this page: https://dashboard.sinch.com/settings/account-details

Re: Unsupported Countries

sfarr1752 — Fri, 19 Aug 2022 11:58:20 GMT

Thanks for your response.

Re: Unsupported Countries

AlleneBrick — Mon, 26 Feb 2024 10:19:47 GMT

Thanks a lot, It also helped my query.