topic iOS - In-App Voice - Calling 1 phone fails in Discussion Forum

iOS - In-App Voice - Calling 1 phone fails

koganiz — Wed, 02 Aug 2023 08:52:58 GMT

Hi,

I have a strange situation, when the same app is installed on 2 devices, I'm able to make a call from device 1 to device 2, but when I call from device 2 to device 1 the call is not getting through.

The caller not trying to push the notification, and I see the following line in the log:

[callclient] Managed push notifications not sent for call: C44CC780-C1FC-42C7-A114-542888A55214 (empty push profile data)

Any ideas?

SDK 5.23.5 dynamic, iOS 16.5.1.

Thanks,

Igor Kogan

Re: iOS - In-App Voice - Calling 1 phone fails

Roland_Ian — Wed, 02 Aug 2023 09:02:29 GMT

Hi,

I have looked at the logs and it looks like you have been swapping users amongst the handsets,

Rather than discuss user names here, I would like to invite you to open a ticket with us here:

https://tickets.sinch.com/plugins/servlet/desk/portal/31

Once you have done this please reply on this thread and I will pick the ticket up

Re: iOS - In-App Voice - Calling 1 phone fails

Roland_Ian — Wed, 02 Aug 2023 09:26:23 GMT

Just to update you on C44CC780-C1FC-42C7-A114-542888A55214

The user that was called in this case did not have a push token registered against it, so we didn't send one out. A push token should be registered when the client start, is the client actually started on the device?

Please stop and start the client and look in XCode log output for :

2023-08-02 11:13:42.278074+0200 SinchCallKit[765:139515] [client-internal] register push notification device token: {length = 32, bytes = 0x78a9486a 92864b03 208ac59d 61a4f808 ... f93ffa42 b61d80ec }, type: PKPushTypeVoIP, APNS environment: Development, 2023-08-02 11:13:42.278987+0200 SinchCallKit[765:139515] [http] REQUEST 4: Request PUT https://ocra.api.sinch.com/ocra/v1/users/pushtstebf/instances/63bbf4d-3fc2-51c4-b57e-67ad1ba758c7/pushProfile

Re: iOS - In-App Voice - Calling 1 phone fails

koganiz — Thu, 03 Aug 2023 12:03:48 GMT

Hi,

I don't have access to the other phone (which is not registering the token), I'll post an update once I have the log.

About the swapping users amongst the handsets, is it a problem?

I have 2 devices in front of me, sometimes I swap the users intentionally.

It worked fine between the 2 devices.

Thank you,

Igor Kogan

Re: iOS - In-App Voice - Calling 1 phone fails

Roland_Ian — Thu, 03 Aug 2023 12:19:56 GMT

Hi,

It was just an observation, swapping users in not an issue, but its always good practice to use one per device as it would be in a common usual use-case. However you are free to do as you wish. It just makes the logs a little more tricky to filters as both to and from users have used this device.

Please let me know once you have the XCode logs.