Web chat enabled?

xkashelle — Tue, 25 Apr 2023 08:45:27 GMT

Hi,

We noticed in the new-look of the platform, that 'Web Chat' has been set to active in settings (https://appengage.sinch.com/settings/project/channels) We havent had or enabled this in the past so wondering what the impact of this is? And should we disable this?

Also, are there any other new features or changes to existing features that we should be aware of since the change from messengerPeople to Sinch UI?

Thanks

Re: Web chat enabled?

Simon_Abdoulhadi — Thu, 20 Apr 2023 16:17:40 GMT

Hello,

Web Chat our online chat solution is available for all of our customers by default.
This channel has always been enabled by default but it was not previously clearly stated. No impact or change needed on your side.

We encourage you to take a look at to how you can Connect WebChat.

All the changes between MCP and the Sinch Engage platform are compiled here.

If my answer helped please add Kudos (click the thumbs up icon below the post) or if my answer solved your issue then please mark it as an accepted solution (click the Accepted Solution button below the post).

Thanks and kind regards,
Simon Abdoulhadi, Technical Product Manager

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Web chat enabled?

Re: Web chat enabled?