topic How to navigate to Access Keys? in Discussion Forum

How to navigate to Access Keys?

lmartella — Tue, 25 Apr 2023 08:46:48 GMT

Access Keys used to be under Settings (left nav) in my dashboard. However, when I went there today, there is no Access Key information. I only see the following:

Settings

- Notifications

Identity and Access

- User Profile

Has the location moved?

Re: How to navigate to Access Keys?

Shahzad_Ismail — Tue, 18 Apr 2023 11:29:03 GMT

Hi Lori,

We think you may be using the newbeta version of our Customer Dashboard where the Access Keys have been moved to a different location on the UI.

To view your access keys on the Beta version, click your profile icon in the top right corner of the page, then click Access Keys:

If you are still experiencing issues then please contact Sinch Support who will be able to assist you further.

Thanks and kind regards,

Re: How to navigate to Access Keys?

lmartella — Tue, 18 Apr 2023 13:14:37 GMT

I don't have that option either. My Profile menu looks like your example, except it's missing Access Keys.

I left the beta version and returned to the Legacy version and can now see them under Settings.

Re: How to navigate to Access Keys?

Shahzad_Ismail — Tue, 18 Apr 2023 14:06:58 GMT

Ok glad to hear that you can now access them. The Dashboard team will investigate why this issue occurred to ensure that it does not happen again.

Kind regards,