Call is not getting initiated in terminated state.

himanshu — Fri, 24 Mar 2023 09:40:57 GMT

Cannot initiate call if app is in closed state in iPhone.
If app is in background, i am receiving call but if app is in closed state then notification is received from server but call is not getting initiated.

Re: Call is not getting initiated in terminated state.

Roland_Ian — Thu, 23 Mar 2023 12:39:37 GMT

Hi Himanshu,

Sorry to hear you are having issues,

Please ensure you are

Using the latest SDK https://developers.sinch.com/docs/in-app-calling/sdk-downloads/
Set up push correctly for iOS https://developers.sinch.com/docs/in-app-calling/ios/push-notifications-callkit/
Have tested the functionality with our sample applications included with the SDK. In this case SinchCallKit

Top Tips

Check the debug area / Console in XCode for the incoming push payload. (example below)

2023-03-23 13:25:20.162672+0100 SinchCallKit[336:7799] [AppDelegate] didReceiveIncomingPushWithPayload: { aps = { alert = { "loc-key" = "SIN_INCOMING_CALL"; }; }; sin = "{\"domain\":\"mxp\",\"flags\":0,\"public_headers\":{},\"session_id\":\"XXXXXXXXX-F4E9-XXXX-BE44-XXXXXXXXXXX\",\"timestamp\":1679574319,\"type\":1,\"user_id\":\"test_user\",\"version\":4}"; } 2023-03-23 13:25:20.162733+0100 SinchCallKit[336:7795] [push] -[PKPushRegistry pushRegistry:didReceiveIncomingPushWithPayload:forType:withCompletionHandler:] 2023-03-23 13:25:20.163340+0100 SinchCallKit[336:7799] [SINCallKitMediator] reportNewIncomingCallToCallKit: ckid:XXXXXXXXX-D3FE-XXXX-97DD-XXXXXXXXXXXXX callId:XXXXXXXXXX-F4E9-XXXXX-BE44-XXXXXXXXXXXXXX 2023-03-23 13:25:20.189542+0100 SinchCallKit[336:7634] [AppDelegate] handlePushNotification -> createClientIfNeeded()

Should you face further issues and require more clarification, may I suggest you open a ticket via our portal: https://tickets.sinch.com/plugins/servlet/desk/portal/31.

Please include call-ids so we can troubleshoot in detail for you.

Re: Call is not getting initiated in terminated state.

Shahzad_Ismail — Thu, 30 Mar 2023 09:13:16 GMT

Hi Himanshu,

If the above information helped you solve your issue - please mark the response above as an Accepted Solution by clicking the Accept as Solution button below the above post.

Thanks and kind regards,

topic Re: Call is not getting initiated in terminated state. in Discussion Forum

Call is not getting initiated in terminated state.

Re: Call is not getting initiated in terminated state.

Re: Call is not getting initiated in terminated state.