topic Re: Test Message Faiing in Discussion Forum

Test Message Faiing

ecs1927 — Thu, 16 Mar 2023 11:50:31 GMT

I am new to Sinch, we used to use batchsend.clxcommunictions.com which seems to have stopped working last Friday. I am trying to send a test message to my cell phone +713xxxxxxx and I am not receiving the message. What am I doing wrong. It's a T Mobile account if that makes a difference.

Re: Test Message Faiing

Shahzad_Ismail — Tue, 21 Feb 2023 13:06:07 GMT

Hi,

The batchsender is part of an old suite of services that has now been discontinued - you can find out more information from this link: https://status.sinch.com/incidents/rxsbvvvm7dtq.

If you would like to discuss this further and find out about any alternatives Sinch offers, please reach out to your account manager directly or to the online team via onlineteam@sinch.com and they will be able to assist you.

Thanks and kind regards,

Re: Test Message Faiing

ecs1927 — Tue, 21 Feb 2023 13:58:05 GMT

Thank you for responding. Please forward this message to the appropriate area. I have been able to create a message in Sinch and I have used the phone number entered as +713xxxxxxx but the messages are not being sent. I'm sending a text message to myself and it says it has been sent but I am not receiving the message. I really need find out the steps for sending a text message.

Re: Test Message Faiing

ecs1927 — Tue, 21 Feb 2023 14:03:53 GMT

Disregard previous email. I have contacted the online team.

Re: Test Message Faiing

Alex_Sberna — Tue, 21 Feb 2023 14:10:23 GMT

Hi, if you have access to the Delivery Reports endpoint you can retrieve the delivery report for the message you tried to send. With that information we can try to determine why it failed to send. These error codes can usually highlight why a message wasn't sent successfully.

Thanks,