How do I access Call Analytics?

Alex_Sberna — Wed, 20 Nov 2024 18:54:40 GMT

Detailed analytics for your call traffic can be found in the Analytics section beneath the Elastic SIP Trunking category in the navigation menu. Here you can use various search criteria to get a good view of your traffic.

Notable Search Options

Call Status – The final disposition of the call. This can have any of the following statuses:
- Completed – The call completed successfully without any problem. The call was connected through with duration.
- Busy – The call was routed to the end party, but we received back a SIP 486 Busy Here response.
- Failed – The call was unable to be completed. This could be due to system error, network congestion, or simply because the number was misdialled.
- Cancel – The call was routed to the user but was rejected with something other than a User Busy.
- No Answer – The caller hung up before the call was answered.
Origin Country
Destination Country
Trunk
Call Type
Emergency Call Status
Date and Time

article How do I access Call Analytics? in Elastic SIP Trunking

How do I access Call Analytics?

Notable Search Options