https://community.sinch.com/t5/E-mail-365/What-metrics-from-Sinch-E-mail-365-are-pre-integrated-into-SAP/m-p/2590#M18 <P>Sinch E-mail 365 API delivers soft and hard bounces as pre-integrated reports with SAP Marketing Cloud.</P> <P>&nbsp;</P> <P>The bounce reports are delivered as API calls providing email ID, Notification ID, SMTP error code for bounced requests only.</P> <P>&nbsp;</P> <P><STRONG>Bounce statuses are stored for 7 days </STRONG>for a receiving application to call back. Please refer to the API guide for specific’s around the bounce API call.</P> <P>&nbsp;</P> <P>SLA for soft bounce = 24 hrs</P> <P>SLA for hard bounce = 48 hrs.</P> <P>&nbsp;</P> Tue, 15 Jun 2021 09:28:48 GMT Gokul_Anantha 2021-06-15T09:28:48Z https://community.sinch.com/t5/E-mail-365/What-metrics-from-Sinch-E-mail-365-are-pre-integrated-into-SAP/m-p/2590#M18 <P>Sinch E-mail 365 API delivers soft and hard bounces as pre-integrated reports with SAP Marketing Cloud.</P> <P>&nbsp;</P> <P>The bounce reports are delivered as API calls providing email ID, Notification ID, SMTP error code for bounced requests only.</P> <P>&nbsp;</P> <P><STRONG>Bounce statuses are stored for 7 days </STRONG>for a receiving application to call back. Please refer to the API guide for specific’s around the bounce API call.</P> <P>&nbsp;</P> <P>SLA for soft bounce = 24 hrs</P> <P>SLA for hard bounce = 48 hrs.</P> <P>&nbsp;</P> Tue, 15 Jun 2021 09:28:48 GMT https://community.sinch.com/t5/E-mail-365/What-metrics-from-Sinch-E-mail-365-are-pre-integrated-into-SAP/m-p/2590#M18 Gokul_Anantha 2021-06-15T09:28:48Z