https://community.sinch.com/t5/E-mail-365/How-is-SPAM-reported-handled-by-Sinch-E-mail-365/m-p/2581#M10 <P>Sinch E-mail 365 manages SPAM in two ways:</P> <UL> <LI style="margin-left: 18.0pt;">Using SMTP (soft bounce) error codes to determine if an email hit a SPAM filter</LI> <LI style="margin: 0cm 0cm 12.0pt 17.85pt;">Using SPAM feedback loops from ISP’s. A Feedback loop is an information provided by the ISP if a customer marked an Email as SPAM. The feedback loops define the complaint rate and the risk that the respective IP is being blocked. Not all ISP’s provide feedback loops.</LI> </UL> <P><STRONG>Accounts with excessive SPAM related bounces</STRONG></P> <P>At this point, Sinch E-mail 365 does not have a policy on inactivating an account with excessive bounces due to SPAM. Our approach is to work with customers in reducing the SPAM footprint and move towards a dedicated IP address mechanism to support such sending domains with excessive bounces.</P> <P>&nbsp;</P> Tue, 15 Jun 2021 09:56:19 GMT Gokul_Anantha 2021-06-15T09:56:19Z https://community.sinch.com/t5/E-mail-365/How-is-SPAM-reported-handled-by-Sinch-E-mail-365/m-p/2581#M10 <P>Sinch E-mail 365 manages SPAM in two ways:</P> <UL> <LI style="margin-left: 18.0pt;">Using SMTP (soft bounce) error codes to determine if an email hit a SPAM filter</LI> <LI style="margin: 0cm 0cm 12.0pt 17.85pt;">Using SPAM feedback loops from ISP’s. A Feedback loop is an information provided by the ISP if a customer marked an Email as SPAM. The feedback loops define the complaint rate and the risk that the respective IP is being blocked. Not all ISP’s provide feedback loops.</LI> </UL> <P><STRONG>Accounts with excessive SPAM related bounces</STRONG></P> <P>At this point, Sinch E-mail 365 does not have a policy on inactivating an account with excessive bounces due to SPAM. Our approach is to work with customers in reducing the SPAM footprint and move towards a dedicated IP address mechanism to support such sending domains with excessive bounces.</P> <P>&nbsp;</P> Tue, 15 Jun 2021 09:56:19 GMT https://community.sinch.com/t5/E-mail-365/How-is-SPAM-reported-handled-by-Sinch-E-mail-365/m-p/2581#M10 Gokul_Anantha 2021-06-15T09:56:19Z https://community.sinch.com/t5/E-mail-365/How-is-SPAM-reported-handled-by-Sinch-E-mail-365/m-p/13868#M69 Dm me for more assistance.. at henrysharp70@gmail.com Tue, 16 Jan 2024 02:33:33 GMT https://community.sinch.com/t5/E-mail-365/How-is-SPAM-reported-handled-by-Sinch-E-mail-365/m-p/13868#M69 HenrySharp 2024-01-16T02:33:33Z