topic Re: "Destination is forbidden" Voice call API in Developer Forum

"Destination is forbidden" Voice call API

orrinen — Wed, 10 Jan 2024 10:03:57 GMT

Hello good people.

Why do i get this error on all phone numbers my API calls to except my own phone number? This is even though we use same telecom carrier.

I have a British virtual number, calling to Norwegian numbers. It is my test number.

Roland_Ian — Wed, 10 Jan 2024 10:07:43 GMT

Hi Orrinen,

If you have not topped up your account and are using test credit then you can only phone your numbers listed in verified numbers https://dashboard.sinch.com/numbers/verified-numbers.

You can top up your account easily by following the simple steps in the following article: Adding Credit to your Sinch Dashboard Account.

If you have topped up your account and cannot call the numbers, then we can have a look at what the problem might be, please open a ticket here
https://tickets.sinch.com/servicedesk/customer/portal/31/create/1313
and select RTC-Voice as the product!

orrinen — Wed, 10 Jan 2024 07:41:13 GMT

Hello. Thanks. You are right. Im still using test credits. Your solution solved it.

BR Halvor

Roland_Ian — Wed, 10 Jan 2024 08:36:32 GMT

Great. Please do reach out if you face any integration challenges, either in this forum (start a new thread) or via a ticket here: https://tickets.sinch.com/servicedesk/customer/portal/31/create/1313 Select RTC-Voice as the product.