topic Re: Can Sinch provide support for READ event of sms? in Developer Forum

Can Sinch provide support for READ event of sms?

rajat_dpw — Wed, 24 Apr 2024 13:41:44 GMT

Hi.

I am a sinch customer. I want to check if sinch can provide READ event just like it provides DELIVERED event.
Thanks.

Re: Can Sinch provide support for READ event of sms?

Alexander_Mair — Wed, 24 Apr 2024 09:45:40 GMT

Hi Rajat, can you clarify what you mean by a READ event? Do you mean a notification for when an SMS message has been opened and read by a recipient?

Re: Can Sinch provide support for READ event of sms?

rajat_dpw — Wed, 24 Apr 2024 10:25:52 GMT

https://developers.sinch.com/docs/sms/api-reference/sms/tag/Delivery-reports/

if you see above link, you will find table with delivery report statuses. I am asking if Read status can also be given by sinch

Re: Can Sinch provide support for READ event of sms?

Alexander_Mair — Wed, 24 Apr 2024 13:38:43 GMT

Thanks for clarifying Rajat, unfortunately SMS does not contain support for READ events. Instead, you might want to try using our Conversation API solution. This supports multiple channels including SMS which does contain a READ status which is documented here.

Hope this helps!