topic Re: I can't make calls using the voice API in Developer Forum

I can't make calls using the voice API

ionut24 — Fri, 03 May 2024 17:49:13 GMT

I try to make a call to a phone number using the test phone number that supports the Voice API but the call is not made, instead the SMS part works. The credit is sufficient.

Re: I can't make calls using the voice API

Alex_Sberna — Fri, 03 May 2024 15:48:18 GMT

Hi, I'm sorry to hear you're having trouble. Can you provide a bit more information? Are you trying to use the dashboard interface to make the call or using the REST API or SDKs? And you say you're using the test number, are you calling the phone number you verified on your account?
Thanks,

Re: I can't make calls using the voice API

ionut24 — Fri, 03 May 2024 15:50:38 GMT

I use the dashboard interface yes, and the number I want to call is also checked in the list

Re: I can't make calls using the voice API

Alex_Sberna — Fri, 03 May 2024 16:06:02 GMT

Did you see a response in the dashboard with the call ID? If you go into the logs page, you should be able to view your call and view that call ID to see the progress of the call and if there are any errors.

Re: I can't make calls using the voice API

ionut24 — Fri, 03 May 2024 16:30:31 GMT

No, no log

Re: I can't make calls using the voice API

Alex_Sberna — Fri, 03 May 2024 16:36:44 GMT

If you go into the analytics page, do you see any call activity?

Re: I can't make calls using the voice API

ionut24 — Fri, 03 May 2024 17:38:39 GMT

Only 1 call made on Verification, but on Voice 0 calls

Re: I can't make calls using the voice API

Alex_Sberna — Fri, 03 May 2024 17:46:12 GMT

I would try to make the call again and see if you see a response and then anything show up in the analytics or logs. You should see a response of some kind even if the call doesn't go through, and then with the response we can troubleshoot to see what the issue is.
If after trying this you still don't see a response in the dashboard, I would try to follow one of the Voice API getting started guides to see if you're still running into issues.

Re: I can't make calls using the voice API

ionut24 — Fri, 03 May 2024 17:59:15 GMT

Re: I can't make calls using the voice API

ionut24 — Fri, 03 May 2024 18:11:01 GMT

There are 2 calls in analytics but nothing in the logs

Re: I can't make calls using the voice API

Alex_Sberna — Fri, 03 May 2024 18:25:51 GMT

In the dashboard when you make the call, did you see a response in the console?

Re: I can't make calls using the voice API

ionut24 — Fri, 03 May 2024 18:31:04 GMT

I see only Error as response message and {}

Re: I can't make calls using the voice API

Alex_Sberna — Fri, 03 May 2024 18:33:04 GMT

Did the error have any HTTP status codes or anything else helpful, or just the curly brackets?

Re: I can't make calls using the voice API

ionut24 — Fri, 03 May 2024 18:36:22 GMT

Just curly brackets, nothing helpful.

Re: I can't make calls using the voice API

Alex_Sberna — Fri, 03 May 2024 18:41:54 GMT

It looks like perhaps there's something going on with the dashboard at the moment, so you may give it some time and try again later. If you still want to try to test the API now and see if you can make calls, I would try one of the Voice getting started guides I mentioned earlier, and hopefully you might get a more helpful error message that we can troubleshoot.
Otherwise, I would suggest raising a support ticket to get more help with the dashboard.