article Use tags in Conversations

article Use tags in Conversations https://community.sinch.com/t5/Conversations/Use-tags/ta-p/9596 <P>Agents can add tags to conversations to label and categorize them.</P> <P> </P> <P>To add a tag:</P> <OL> <LI>Go to <STRONG>Conversations > Workspace</STRONG> and open the conversation you wish to add a tag to.</LI> <LI>In the <STRONG>Conversation details</STRONG> extension, click the plus button <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="black_plus_button.png" style="width: 21px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1991i3B40BBDDD382E7BF/image-size/large?v=v2&px=999" role="button" title="black_plus_button.png" alt="black_plus_button.png" /></span> under the <STRONG>Tags</STRONG> heading.</LI> <LI>Select the tag you want to use. It is now added as a tag into the conversation and shown under the <STRONG>Tags</STRONG> heading:</LI> </OL> <P class="lia-indent-padding-left-30px"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Hanna_J_0-1662457001995.png" style="width: 200px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2035iDE988D5FFFE3F22E/image-size/small?v=v2&px=200" role="button" title="Hanna_J_0-1662457001995.png" alt="Hanna_J_0-1662457001995.png" /></span></P> <P> </P> <P>To delete a tag:</P> <OL> <LI>Go to <STRONG>Conversations > Workspace</STRONG> and open the conversation you wish to delete a tag from.</LI> <LI>Click the cross <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="x.png" style="width: 33px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2103i6FE463C81A445842/image-size/small?v=v2&px=200" role="button" title="x.png" alt="x.png" /></span> in the tag badge to delete it.</LI> </OL> <P> </P> <P>See also:<BR /><A href="https://community.sinch.com/t5/Conversations/Create-tags/ta-p/9597" target="_self">Create tags</A></P> Fri, 25 Nov 2022 10:29:23 GMT Hanna_J 2022-11-25T10:29:23Z Use tags https://community.sinch.com/t5/Conversations/Use-tags/ta-p/9596 <P>Agents can add tags to conversations to label and categorize them.</P> <P> </P> <P>To add a tag:</P> <OL> <LI>Go to <STRONG>Conversations > Workspace</STRONG> and open the conversation you wish to add a tag to.</LI> <LI>In the <STRONG>Conversation details</STRONG> extension, click the plus button <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="black_plus_button.png" style="width: 21px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1991i3B40BBDDD382E7BF/image-size/large?v=v2&px=999" role="button" title="black_plus_button.png" alt="black_plus_button.png" /></span> under the <STRONG>Tags</STRONG> heading.</LI> <LI>Select the tag you want to use. It is now added as a tag into the conversation and shown under the <STRONG>Tags</STRONG> heading:</LI> </OL> <P class="lia-indent-padding-left-30px"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Hanna_J_0-1662457001995.png" style="width: 200px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2035iDE988D5FFFE3F22E/image-size/small?v=v2&px=200" role="button" title="Hanna_J_0-1662457001995.png" alt="Hanna_J_0-1662457001995.png" /></span></P> <P> </P> <P>To delete a tag:</P> <OL> <LI>Go to <STRONG>Conversations > Workspace</STRONG> and open the conversation you wish to delete a tag from.</LI> <LI>Click the cross <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="x.png" style="width: 33px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2103i6FE463C81A445842/image-size/small?v=v2&px=200" role="button" title="x.png" alt="x.png" /></span> in the tag badge to delete it.</LI> </OL> <P> </P> <P>See also:<BR /><A href="https://community.sinch.com/t5/Conversations/Create-tags/ta-p/9597" target="_self">Create tags</A></P> Fri, 25 Nov 2022 10:29:23 GMT https://community.sinch.com/t5/Conversations/Use-tags/ta-p/9596 Hanna_J 2022-11-25T10:29:23Z