https://community.sinch.com/t5/Conversations/Approve-a-new-reply-template/ta-p/9592 <P>Agents can suggest new reply templates from messages they have already sent to customers. A suggested reply template needs approval from an admin. Once approved, the template is available to all agents in&nbsp;<STRONG>Workspace</STRONG>'s&nbsp;<STRONG>Reply templates</STRONG> extension.</P> <P>&nbsp;</P> <P>To approve a reply template suggested by an agent:</P> <OL> <LI>Go to <STRONG>Conversations &gt; Settings</STRONG> and select the <STRONG>Reply templates</STRONG> tab.</LI> <LI>Scroll down to the&nbsp;<STRONG>Suggested reply templates</STRONG> table.</LI> <LI>Click<SPAN>&nbsp;the three dots&nbsp;</SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="three_dots.png" style="width: 19px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1986i01B3C48947F29767/image-size/medium?v=v2&amp;px=400" role="button" title="three_dots.png" alt="three_dots.png" /></span><SPAN>&nbsp;on the left side of the reply template row</SPAN>&nbsp;and select <STRONG>Accept</STRONG>. The reply template is moved to the <STRONG>Active reply templates</STRONG> table and is now available to agents in the&nbsp;<STRONG>Reply templates</STRONG> extension.<BR />If you click&nbsp;<STRONG>Reject</STRONG>, the&nbsp;reply template is moved to the&nbsp;<STRONG>Rejected reply templates</STRONG> table with no further action.</LI> </OL> <P>See also:</P> <P><A href="https://community.sinch.com/t5/Conversations/Suggest-a-new-reply-template/ta-p/9594" target="_blank" rel="noopener">Suggest a new reply template</A></P> Fri, 25 Nov 2022 10:23:52 GMT Hanna_J 2022-11-25T10:23:52Z https://community.sinch.com/t5/Conversations/Approve-a-new-reply-template/ta-p/9592 <P>Agents can suggest new reply templates from messages they have already sent to customers. A suggested reply template needs approval from an admin. Once approved, the template is available to all agents in&nbsp;<STRONG>Workspace</STRONG>'s&nbsp;<STRONG>Reply templates</STRONG> extension.</P> <P>&nbsp;</P> <P>To approve a reply template suggested by an agent:</P> <OL> <LI>Go to <STRONG>Conversations &gt; Settings</STRONG> and select the <STRONG>Reply templates</STRONG> tab.</LI> <LI>Scroll down to the&nbsp;<STRONG>Suggested reply templates</STRONG> table.</LI> <LI>Click<SPAN>&nbsp;the three dots&nbsp;</SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="three_dots.png" style="width: 19px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1986i01B3C48947F29767/image-size/medium?v=v2&amp;px=400" role="button" title="three_dots.png" alt="three_dots.png" /></span><SPAN>&nbsp;on the left side of the reply template row</SPAN>&nbsp;and select <STRONG>Accept</STRONG>. The reply template is moved to the <STRONG>Active reply templates</STRONG> table and is now available to agents in the&nbsp;<STRONG>Reply templates</STRONG> extension.<BR />If you click&nbsp;<STRONG>Reject</STRONG>, the&nbsp;reply template is moved to the&nbsp;<STRONG>Rejected reply templates</STRONG> table with no further action.</LI> </OL> <P>See also:</P> <P><A href="https://community.sinch.com/t5/Conversations/Suggest-a-new-reply-template/ta-p/9594" target="_blank" rel="noopener">Suggest a new reply template</A></P> Fri, 25 Nov 2022 10:23:52 GMT https://community.sinch.com/t5/Conversations/Approve-a-new-reply-template/ta-p/9592 Hanna_J 2022-11-25T10:23:52Z