https://community.sinch.com/t5/Conversations/Use-a-WhatsApp-template/ta-p/9724 <P>If more than 24 hours has passed since a customer contacted you on WhatsApp, the agent needs to use a predefined WhatsApp template to re-engage with the customer. WhatsApp templates are messages that have been approved by Meta.</P> <P>&nbsp;</P> <P>When the 24 hour limit has passed, the message input field in Workspace is disabled and only sending of WhatsApp templates is allowed.</P> <P>&nbsp;</P> <P>For agents to send WhatsApp templates:</P> <OL> <LI>In <STRONG>Conversations</STRONG> &gt; <STRONG>Workspace</STRONG>, go to the input field at the bottom of the chat panel.</LI> <LI>Click the bell&nbsp;button&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2022-09-15 at 10.45.22.png" style="width: 19px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2084i41AF4D9C85DA6F82/image-size/small?v=v2&amp;px=200" role="button" title="Screenshot 2022-09-15 at 10.45.22.png" alt="Screenshot 2022-09-15 at 10.45.22.png" /></span>&nbsp;and select one of the available WhatsApp templates. The <STRONG>Send WhatsApp template</STRONG> pop up appears.</LI> <LI>Select the template and, if needed, language and variables. Review the template in the preview on the right.</LI> <LI>Select the checkbox to confirm sending, as using a WhatsApp template can incur an additional cost. Click&nbsp;<STRONG>SUBMIT</STRONG>.</LI> </OL> <P>&nbsp;</P> <P>See also:</P> <P><A id="link_6" class="page-link lia-link-navigation lia-custom-event" href="https://community.sinch.com/t5/Settings/Create-a-WhatsApp-message-template/ta-p/10036" target="_self">Create a WhatsApp message template</A></P> Mon, 23 Jan 2023 14:49:20 GMT Hanna_J 2023-01-23T14:49:20Z https://community.sinch.com/t5/Conversations/Use-a-WhatsApp-template/ta-p/9724 <P>If more than 24 hours has passed since a customer contacted you on WhatsApp, the agent needs to use a predefined WhatsApp template to re-engage with the customer. WhatsApp templates are messages that have been approved by Meta.</P> <P>&nbsp;</P> <P>When the 24 hour limit has passed, the message input field in Workspace is disabled and only sending of WhatsApp templates is allowed.</P> <P>&nbsp;</P> <P>For agents to send WhatsApp templates:</P> <OL> <LI>In <STRONG>Conversations</STRONG> &gt; <STRONG>Workspace</STRONG>, go to the input field at the bottom of the chat panel.</LI> <LI>Click the bell&nbsp;button&nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2022-09-15 at 10.45.22.png" style="width: 19px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2084i41AF4D9C85DA6F82/image-size/small?v=v2&amp;px=200" role="button" title="Screenshot 2022-09-15 at 10.45.22.png" alt="Screenshot 2022-09-15 at 10.45.22.png" /></span>&nbsp;and select one of the available WhatsApp templates. The <STRONG>Send WhatsApp template</STRONG> pop up appears.</LI> <LI>Select the template and, if needed, language and variables. Review the template in the preview on the right.</LI> <LI>Select the checkbox to confirm sending, as using a WhatsApp template can incur an additional cost. Click&nbsp;<STRONG>SUBMIT</STRONG>.</LI> </OL> <P>&nbsp;</P> <P>See also:</P> <P><A id="link_6" class="page-link lia-link-navigation lia-custom-event" href="https://community.sinch.com/t5/Settings/Create-a-WhatsApp-message-template/ta-p/10036" target="_self">Create a WhatsApp message template</A></P> Mon, 23 Jan 2023 14:49:20 GMT https://community.sinch.com/t5/Conversations/Use-a-WhatsApp-template/ta-p/9724 Hanna_J 2023-01-23T14:49:20Z