article Edit or delete a note in Conversations

article Edit or delete a note in Conversations https://community.sinch.com/t5/Conversations/Edit-or-delete-a-note/ta-p/9718 <P>Agents can edit or delete notes that have already been added to a conversation.</P> <P> </P> <P>To edit an existing note:</P> <OL> <LI>Go to <STRONG>Conversations > </STRONG><STRONG>Workspace</STRONG> and find the <STRONG>Conversation details</STRONG> extension.</LI> <LI>Under the <STRONG>Notes</STRONG> heading, go to the note you wish to change, click the three dots<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2022-09-15 at 10.00.38.png" style="width: 15px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2081i3921C7CD9E4EA6ED/image-size/small?v=v2&px=200" role="button" title="Screenshot 2022-09-15 at 10.00.38.png" alt="Screenshot 2022-09-15 at 10.00.38.png" /></span>on the left side and select <STRONG>Edit</STRONG>. The note text is now visible in the <STRONG>Notes</STRONG> field where you would normally add a new note.</LI> <LI>Edit the text and press enter to save it.</LI> </OL> <P> </P> <P>To delete an existing note:</P> <OL> <LI>Go to <STRONG>Conversations > </STRONG><STRONG>Workspace</STRONG> the <STRONG>Conversation details</STRONG> extension.</LI> <LI>Under <STRONG>Notes</STRONG> heading, go to the note you wish to delete, click the three dots<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2022-09-15 at 10.00.38.png" style="width: 15px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2081i3921C7CD9E4EA6ED/image-size/small?v=v2&px=200" role="button" title="Screenshot 2022-09-15 at 10.00.38.png" alt="Screenshot 2022-09-15 at 10.00.38.png" /></span>on the left side and select <STRONG>Delete</STRONG>. A pop up appears.</LI> <LI>Confirm deletion by pressing <STRONG>DELETE</STRONG> button.</LI> </OL> Fri, 25 Nov 2022 10:25:55 GMT Hanna_J 2022-11-25T10:25:55Z Edit or delete a note https://community.sinch.com/t5/Conversations/Edit-or-delete-a-note/ta-p/9718 <P>Agents can edit or delete notes that have already been added to a conversation.</P> <P> </P> <P>To edit an existing note:</P> <OL> <LI>Go to <STRONG>Conversations > </STRONG><STRONG>Workspace</STRONG> and find the <STRONG>Conversation details</STRONG> extension.</LI> <LI>Under the <STRONG>Notes</STRONG> heading, go to the note you wish to change, click the three dots<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2022-09-15 at 10.00.38.png" style="width: 15px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2081i3921C7CD9E4EA6ED/image-size/small?v=v2&px=200" role="button" title="Screenshot 2022-09-15 at 10.00.38.png" alt="Screenshot 2022-09-15 at 10.00.38.png" /></span>on the left side and select <STRONG>Edit</STRONG>. The note text is now visible in the <STRONG>Notes</STRONG> field where you would normally add a new note.</LI> <LI>Edit the text and press enter to save it.</LI> </OL> <P> </P> <P>To delete an existing note:</P> <OL> <LI>Go to <STRONG>Conversations > </STRONG><STRONG>Workspace</STRONG> the <STRONG>Conversation details</STRONG> extension.</LI> <LI>Under <STRONG>Notes</STRONG> heading, go to the note you wish to delete, click the three dots<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2022-09-15 at 10.00.38.png" style="width: 15px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2081i3921C7CD9E4EA6ED/image-size/small?v=v2&px=200" role="button" title="Screenshot 2022-09-15 at 10.00.38.png" alt="Screenshot 2022-09-15 at 10.00.38.png" /></span>on the left side and select <STRONG>Delete</STRONG>. A pop up appears.</LI> <LI>Confirm deletion by pressing <STRONG>DELETE</STRONG> button.</LI> </OL> Fri, 25 Nov 2022 10:25:55 GMT https://community.sinch.com/t5/Conversations/Edit-or-delete-a-note/ta-p/9718 Hanna_J 2022-11-25T10:25:55Z