https://community.sinch.com/t5/Conversations/Make-notes-mandatory/ta-p/9713 <P>You can make it mandatory for agents to add at least one note to a conversation before ending it.</P> <P>&nbsp;</P> <P>To make notes mandatory:</P> <OL> <LI>Go to&nbsp;<STRONG>Conversations &gt; Settings</STRONG>&nbsp;and select the&nbsp;<STRONG>Notes</STRONG>&nbsp;tab.</LI> <LI><SPAN>Turn on the&nbsp;</SPAN><STRONG style="font-family: inherit;">Notes</STRONG><STRONG style="font-family: inherit;"> are mandatory when ending conversations</STRONG><SPAN>&nbsp;<SPAN>switch&nbsp;</SPAN>just above the table.&nbsp;Now agents will not be able to end a conversation without first adding a note to it.</SPAN></LI> </OL> <P>&nbsp;</P> <P><SPAN>See also:</SPAN></P> <P><SPAN><A href="https://community.sinch.com/t5/Conversations/Use-notes/ta-p/9708" target="_self">Use notes</A>&nbsp;</SPAN></P> Fri, 25 Nov 2022 10:28:41 GMT Hanna_J 2022-11-25T10:28:41Z https://community.sinch.com/t5/Conversations/Make-notes-mandatory/ta-p/9713 <P>You can make it mandatory for agents to add at least one note to a conversation before ending it.</P> <P>&nbsp;</P> <P>To make notes mandatory:</P> <OL> <LI>Go to&nbsp;<STRONG>Conversations &gt; Settings</STRONG>&nbsp;and select the&nbsp;<STRONG>Notes</STRONG>&nbsp;tab.</LI> <LI><SPAN>Turn on the&nbsp;</SPAN><STRONG style="font-family: inherit;">Notes</STRONG><STRONG style="font-family: inherit;"> are mandatory when ending conversations</STRONG><SPAN>&nbsp;<SPAN>switch&nbsp;</SPAN>just above the table.&nbsp;Now agents will not be able to end a conversation without first adding a note to it.</SPAN></LI> </OL> <P>&nbsp;</P> <P><SPAN>See also:</SPAN></P> <P><SPAN><A href="https://community.sinch.com/t5/Conversations/Use-notes/ta-p/9708" target="_self">Use notes</A>&nbsp;</SPAN></P> Fri, 25 Nov 2022 10:28:41 GMT https://community.sinch.com/t5/Conversations/Make-notes-mandatory/ta-p/9713 Hanna_J 2022-11-25T10:28:41Z