https://community.sinch.com/t5/Conversations/Edit-or-delete-a-predefined-note/ta-p/9712 <P><SPAN>If the same notes are regularly used by agents, administrators can define a set of notes predefined notes for fast and easy selection.&nbsp;</SPAN></P> <P>&nbsp;</P> <P>To edit or delete a predefined note:</P> <OL> <LI>Go to&nbsp;<STRONG>Conversations &gt; Settings</STRONG>&nbsp;and select the&nbsp;<STRONG>Notes</STRONG>&nbsp;tab.</LI> <LI>In the table, click&nbsp;the three dots<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2022-09-15 at 10.00.38.png" style="width: 15px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2079iDCBDF926318CA532/image-size/small?v=v2&amp;px=200" role="button" title="Screenshot 2022-09-15 at 10.00.38.png" alt="Screenshot 2022-09-15 at 10.00.38.png" /></span>on the left side of the note's name and select&nbsp;<STRONG>Edit</STRONG>&nbsp;or&nbsp;<STRONG>Delete</STRONG>.</LI> <LI>Confirm your actions in the pop up.</LI> </OL> <P>See more:</P> <P><A href="https://community.sinch.com/t5/Conversations/Edit-or-delete-a-note/ta-p/9718" target="_self">Edit or delete a note</A></P> Fri, 25 Nov 2022 10:27:25 GMT Hanna_J 2022-11-25T10:27:25Z https://community.sinch.com/t5/Conversations/Edit-or-delete-a-predefined-note/ta-p/9712 <P><SPAN>If the same notes are regularly used by agents, administrators can define a set of notes predefined notes for fast and easy selection.&nbsp;</SPAN></P> <P>&nbsp;</P> <P>To edit or delete a predefined note:</P> <OL> <LI>Go to&nbsp;<STRONG>Conversations &gt; Settings</STRONG>&nbsp;and select the&nbsp;<STRONG>Notes</STRONG>&nbsp;tab.</LI> <LI>In the table, click&nbsp;the three dots<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2022-09-15 at 10.00.38.png" style="width: 15px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/2079iDCBDF926318CA532/image-size/small?v=v2&amp;px=200" role="button" title="Screenshot 2022-09-15 at 10.00.38.png" alt="Screenshot 2022-09-15 at 10.00.38.png" /></span>on the left side of the note's name and select&nbsp;<STRONG>Edit</STRONG>&nbsp;or&nbsp;<STRONG>Delete</STRONG>.</LI> <LI>Confirm your actions in the pop up.</LI> </OL> <P>See more:</P> <P><A href="https://community.sinch.com/t5/Conversations/Edit-or-delete-a-note/ta-p/9718" target="_self">Edit or delete a note</A></P> Fri, 25 Nov 2022 10:27:25 GMT https://community.sinch.com/t5/Conversations/Edit-or-delete-a-predefined-note/ta-p/9712 Hanna_J 2022-11-25T10:27:25Z