Can I customize opt-in and opt-out keywords for use with consent management?

Sam_Williams — Mon, 17 Nov 2025 16:05:58 GMT

Yes, you can add custom keywords to the existing opt-in and opt-out keyword list used by the consent management functionality.

Both auto-replies and trigger keywords have defaults for the English, Spanish, and Portuguese languages. The defaults are described below:

Language	Opt-out type	Opt-out keywords	Opt-in keywords	Opt-out auto-reply	Opt-in auto-reply
English	ALL	"STOP", "UNSUBSCRIBE", "OptOut_All_EN"	"START", "SUBSCRIBE", "OptIn_All_EN"	"Your request to leave has been accomplished."	"Your request to get back has been accomplished."
English	MARKETING	"STOP MARKETING", "UNSUBSCRIBE MARKETING", "OptOut_Marketing_EN"	"START MARKETING", "SUBSCRIBE MARKETING", "OptIn_Marketing_EN"	"Your request to leave has been accomplished."	"Your request to get back has been accomplished."
English	NOTIFICATION	"STOP NOTIFICATION", "UNSUBSCRIBE NOTIFICATION", "OptOut_Notification_EN"	"START NOTIFICATION", "SUBSCRIBE NOTIFICATION", "OptIn_Notification_EN"	"Your request to leave has been accomplished."	"Your request to get back has been accomplished."
Spanish	ALL	"DETENER", "SALIR", "OptOut_All_ES"	"VOLVER", "RECIBIR", "OptIn_All_ES"	"Su solicitud de salida se ha cumplido."	"Su solicitud de regreso ha sido concedida."
Spanish	MARKETING	"DETENER MARKETING", "SALIR MARKETING", "OptOut_Marketing_ES"	"VOLVER MARKETING", "RECIBIR MARKETING", "OptIn_Marketing_ES"	"Su solicitud de salida se ha cumplido."	"Su solicitud de regreso ha sido concedida."
Spanish	NOTIFICATION	"DETENER NOTIFICACIÓN", "SALIR NOTIFICACIÓN", "OptOut_Notification_ES"	"VOLVER NOTIFICACIÓN", "RECIBIR NOTIFICACIÓN", "OptIn_Notification_ES"	"Su solicitud de salida se ha cumplido."	"Su solicitud de regreso ha sido concedida."
Portuguese	ALL	"PARAR", "CANCELAR", "OptOut_All_PT"	"VOLTAR", "RECEBER", "OptIn_All_PT"	"Seu pedido de saída foi atendido."	"Seu pedido de voltar foi atendido."
Portuguese	MARKETING	"PARAR MARKETING", "CANCELAR MARKETING", "OptOut_Marketing_PT"	"VOLTAR MARKETING", "RECEBER MARKETING", "OptIn_Marketing_PT"	"Seu pedido de saída foi atendido."	"Seu pedido de voltar foi atendido."
Portuguese	NOTIFICATION	"PARAR NOTIFICAÇÃO", "CANCELAR NOTIFICAÇÃO", "OptOut_Notification_PT"	"VOLTAR NOTIFICAÇÃO", "RECEBER NOTIFICAÇÃO", "OptIn_Notification_PT"	"Seu pedido de saída foi atendido."	"Seu pedido de voltar foi atendido."

After enabling consent management, it is also possible to customize the keywords and auto-replies used for consent management.

To customize the keywords and auto-replies used for consent management:

Log in to the Sinch Build Dashboard.
Navigate to the Apps tab under Conversation API. The Conversation apps page is displayed:
Click the Conversation API app on which consent management has been activated. Then, navigate to the Consent Management section and click Edit consent management:
The customization's list can be seen next to consent management settings. To create a new customization, click CREATE NEW:
Select the language for which you are defining keywords and messages from the Language drop-down list:
After selecting a language, populate the form with the required information:

For information on Conversation API's consents endpoint, see our API reference documentation.

Learn more about Sinch Conversation API.

article Can I customize opt-in and opt-out keywords for use with consent management? in Conversation API

Can I customize opt-in and opt-out keywords for use with consent management?