How do I activate consent management functionality for my Conversation API app?

Sam_Williams — Mon, 17 Nov 2025 16:05:41 GMT

Conversation API's consent management functionality allows you to automatically manage opt-in and opt-out mobile originated (MO) messages.

To activate consent management:

Log in to the Sinch Build Dashboard.
Navigate to the Apps tab under Conversation API. The Conversation apps page is displayed:
Click the Conversation API app for which consent management is to be activated. Then, navigate to the Consent Management section and click Edit consent management:
Accept the terms and conditions:
Activate the functionality by clicking the Enable consent management toggle:
Finally, select your Consent processing mode:
- In Primary mode, any subsequent mobile terminated messages sent to the opted-out recipients will be blocked by Sinch.
- In Secondary mode, no blocking by Sinch is performed. The presence of an opt-in or opt-out keyword triggers the functionality when it is the sole element within an inbound, mobile originated message. The notification will then be sent via the Opt-out, Opt-in webhook triggers. Customers are required to take actions in their triggering application to prevent it from sending future messages to recipients that asked for opt-out.

For information on Conversation API's consents endpoint, see our API reference documentation.

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