What is a channel-specific template?

Sam_Williams — Sat, 15 Oct 2022 03:00:09 GMT

The Conversation API supports sending template messages where all or parts of the message content is pre-defined. The message templates can also contain dynamic content which is populated when sending the message using template parameters.

A channel-specific message template can only be used on the channel to which it corresponds. Currently, WhatsApp and KakaoTalk templates are the only supported channel-specific templates, and they're stored by Facebook WhatsApp Business API and KakaoTalk, respectively. Note that, in some cases, you must use channel-specific template messages when sending messages on the WhatsApp or KakaoTalk channels:

For WhatsApp, sending a message outside of a 24-hour customer care session requires an approved template. Templates are generally constructed by Sinch based on your organization's needs. You may also have access to WhatsApp-specific Message Composer functionality on the Sinch Customer Dashboard. If you used the embedded signup process, you'll also have access to a set of default templates.
For KakaoTalk, sending an AlimTalk message requires an approved template. Sinch has a dedicated online team and account manager that will be able to assist you in the creation and submission of a template for approval. You may also have access to KakaoTalk-specific Message Composer functionality on the Sinch Customer Dashboard.

Learn more about working with Conversation API templates.

article What is a channel-specific template? in Conversation API

What is a channel-specific template?