https://community.sinch.com/t5/Conversation-API/What-is-an-omni-channel-template/ta-p/9914 <DIV class="lia-message-template-content-zone"> <P>The Conversation API supports sending template messages where all or parts of the message content is pre-defined. The message templates can also contain dynamic content which is populated when sending the message using <A title="template parameters" href="https://developers.sinch.com/docs/conversation/api-reference/conversation/tag/Messages/#tag/Messages/operation/Messages_SendMessage!path=message/message/5/omni_template/parameters&amp;t=request" target="_blank" rel="noopener">template parameters</A>.<BR /><BR /></P> <P>An omni-channel message template can be used to <A title="send messages" href="https://developers.sinch.com/docs/conversation/api-reference/conversation/tag/Messages/#tag/Messages/operation/Messages_SendMessage!path=message/message/5/omni_template&amp;t=request" target="_blank" rel="noopener">send messages</A> on any channel supported by the Conversation API. Omni-channel messages can be created and managed using either the&nbsp;<A href="https://developers.sinch.com/docs/conversation/api-reference/template/overview/#section/Managing-templates" target="_blank" rel="noopener">Template Management API</A>&nbsp;or the <A title="Message Composer" href="https://community.sinch.com/t5/Conversation-API/How-do-I-use-Message-Composer-to-create-omni-channel-message/ta-p/9890" target="_blank" rel="noopener">Message Composer</A> in the <A href="https://dashboard.sinch.com/convapi/message-composer" target="_blank" rel="noopener">Sinch Customer Dashboard</A>.</P> <P>&nbsp;</P> <P><A title="Learn more about working with Conversation API templates." href="https://developers.sinch.com/docs/conversation/templates/" target="_blank" rel="noopener"><EM>Learn more about working with Conversation API templates.</EM></A></P> </DIV> Sat, 15 Oct 2022 02:58:16 GMT Sam_Williams 2022-10-15T02:58:16Z https://community.sinch.com/t5/Conversation-API/What-is-an-omni-channel-template/ta-p/9914 <DIV class="lia-message-template-content-zone"> <P>The Conversation API supports sending template messages where all or parts of the message content is pre-defined. The message templates can also contain dynamic content which is populated when sending the message using <A title="template parameters" href="https://developers.sinch.com/docs/conversation/api-reference/conversation/tag/Messages/#tag/Messages/operation/Messages_SendMessage!path=message/message/5/omni_template/parameters&amp;t=request" target="_blank" rel="noopener">template parameters</A>.<BR /><BR /></P> <P>An omni-channel message template can be used to <A title="send messages" href="https://developers.sinch.com/docs/conversation/api-reference/conversation/tag/Messages/#tag/Messages/operation/Messages_SendMessage!path=message/message/5/omni_template&amp;t=request" target="_blank" rel="noopener">send messages</A> on any channel supported by the Conversation API. Omni-channel messages can be created and managed using either the&nbsp;<A href="https://developers.sinch.com/docs/conversation/api-reference/template/overview/#section/Managing-templates" target="_blank" rel="noopener">Template Management API</A>&nbsp;or the <A title="Message Composer" href="https://community.sinch.com/t5/Conversation-API/How-do-I-use-Message-Composer-to-create-omni-channel-message/ta-p/9890" target="_blank" rel="noopener">Message Composer</A> in the <A href="https://dashboard.sinch.com/convapi/message-composer" target="_blank" rel="noopener">Sinch Customer Dashboard</A>.</P> <P>&nbsp;</P> <P><A title="Learn more about working with Conversation API templates." href="https://developers.sinch.com/docs/conversation/templates/" target="_blank" rel="noopener"><EM>Learn more about working with Conversation API templates.</EM></A></P> </DIV> Sat, 15 Oct 2022 02:58:16 GMT https://community.sinch.com/t5/Conversation-API/What-is-an-omni-channel-template/ta-p/9914 Sam_Williams 2022-10-15T02:58:16Z