https://community.sinch.com/t5/Conversation-API/How-can-I-get-started-using-Smart-Conversations/ta-p/9603 <DIV class="lia-message-template-content-zone"> <P>Smart Conversations is available to Conversation API customers. It is straight-forward to configure some of the features and setup the corresponding webhook on the <A href="https://dashboard.sinch.com/convapi/apps" target="_blank" rel="noopener">Sinch Customer Dashboard</A>.</P> <P>&nbsp;</P> <P>Go to any Conversation API app for which you have enabled and configured channels. Navigate to the <STRONG>Smart Conversations</STRONG> section at the bottom of the page, press <STRONG>EDIT</STRONG>,&nbsp;and then toggle <STRONG>Enable Smart Conversations</STRONG>. Now you can select the feature/s to enable.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="smart_conversations_activation.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/6637i8E40E3D97B257294/image-size/large?v=v2&amp;px=999" role="button" title="smart_conversations_activation.png" alt="smart_conversations_activation.png" /></span></P> <P>&nbsp;</P> <P><EM><STRONG>Note:&nbsp;</STRONG></EM><EM>It's possible to begin testing with Sentiment Analysis and Natural Language Understanding immediately. With other Smart Conversations' features, Sinch may need to customize your solution based on your business requirements. For more information, consult with your Account Manager when activating Smart Conversations features.</EM></P> <P>&nbsp;</P> <P>Once you are done selecting the features you want to enable, click&nbsp;<STRONG>SAVE</STRONG>. These features are now enabled on your Conversation API app.</P> <P>&nbsp;</P> <P><EM><A href="https://developers.sinch.com/docs/smart-conversations/callbacks/" target="_blank" rel="noopener">Learn more about Smart Conversations webhook</A></EM></P> </DIV> Mon, 30 Jun 2025 23:20:45 GMT Donna_M 2025-06-30T23:20:45Z https://community.sinch.com/t5/Conversation-API/How-can-I-get-started-using-Smart-Conversations/ta-p/9603 <DIV class="lia-message-template-content-zone"> <P>Smart Conversations is available to Conversation API customers. It is straight-forward to configure some of the features and setup the corresponding webhook on the <A href="https://dashboard.sinch.com/convapi/apps" target="_blank" rel="noopener">Sinch Customer Dashboard</A>.</P> <P>&nbsp;</P> <P>Go to any Conversation API app for which you have enabled and configured channels. Navigate to the <STRONG>Smart Conversations</STRONG> section at the bottom of the page, press <STRONG>EDIT</STRONG>,&nbsp;and then toggle <STRONG>Enable Smart Conversations</STRONG>. Now you can select the feature/s to enable.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="smart_conversations_activation.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/6637i8E40E3D97B257294/image-size/large?v=v2&amp;px=999" role="button" title="smart_conversations_activation.png" alt="smart_conversations_activation.png" /></span></P> <P>&nbsp;</P> <P><EM><STRONG>Note:&nbsp;</STRONG></EM><EM>It's possible to begin testing with Sentiment Analysis and Natural Language Understanding immediately. With other Smart Conversations' features, Sinch may need to customize your solution based on your business requirements. For more information, consult with your Account Manager when activating Smart Conversations features.</EM></P> <P>&nbsp;</P> <P>Once you are done selecting the features you want to enable, click&nbsp;<STRONG>SAVE</STRONG>. These features are now enabled on your Conversation API app.</P> <P>&nbsp;</P> <P><EM><A href="https://developers.sinch.com/docs/smart-conversations/callbacks/" target="_blank" rel="noopener">Learn more about Smart Conversations webhook</A></EM></P> </DIV> Mon, 30 Jun 2025 23:20:45 GMT https://community.sinch.com/t5/Conversation-API/How-can-I-get-started-using-Smart-Conversations/ta-p/9603 Donna_M 2025-06-30T23:20:45Z