Does Conversation API provide analytic data?

Michelle_Peruskie — Wed, 29 Jul 2026 16:10:49 GMT

The Analytics page allows you to view various metrics relating to your Conversation API apps.

To access the Analytics page:

Log in to the Sinch Build Dashboard.
Select Conversation API from the left menu and select the Analytics option. The Analytics page is displayed:

conversation_analytics.png
You can filter the available data by time frame, projects, apps, countries and channels. Make your selections and click Apply.

A series of reports are displayed which show the corresponding data. These include:

A general message data report
MAU
WhatsApp - Service conversations
Number of Conversations
Channel distribution - All Successful Messages (Sent & Received)
Message status - Submitted Messages (MTs)
Top 5 - Countries
Top 5 - Apps
Top 5 errors
Top 5 failing apps.

For example, the general message data report shows you the numbers of messages that were sent, received, or failed by day in the specified time frame:

dash_convoAPI_anaytics_messages.gif

Export CSV

To export all the message data to a CSV file, click Export CSV in the top left corner of the page.

article Does Conversation API provide analytic data? in Conversation API

Does Conversation API provide analytic data?

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