How to configure a new channel in your Conversation API App

Shahzad_Ismail — Tue, 19 May 2026 17:14:14 GMT

Conversation API allows you to send messages on any channel you have configured on your Conversation API app. The same general configuration principles can be applied to any channel configuration.

Note: This guide provides general information about configuring new channels on Conversation API apps. For information on how to set up the SMS channel on a Conversation API app, see our article How do I configure Conversation API's SMS channel?.

To configure a new channel in your Conversation API App:

Log in to the Sinch Build Dashboard.
Select Conversation API from the left menu and select the Apps option. The Conversation Apps page is displayed.
Click the name of the app to which you want to add a channel. For example, click TestApp. The TestApp setup page is displayed:

Note: If you do not already have a Conversation API App, click here to learn how to create one.

In the Set up channels section find the channel you'd like to configure and click SET UP CHANNEL.
The channel's configuration options are displayed. Follow the guidance provided to complete the configuration of the channel. For more detailed channel-specific instructions, see the channel-specific documentation.

Note: This configuration step will differ according to which channel you select.

After your channel is configured, you should set up a webhook with triggers so that you can receive callbacks. Callbacks are requests sent to your configured webhook and can be configured to send information about various events. You can set up a webhook In the dashboard or In the management API. For more detailed information about webhooks and triggers, click here.

article How to configure a new channel in your Conversation API App in Conversation API

How to configure a new channel in your Conversation API App