Sample Use Cases for Conversation API

Tauben_Tenty — Mon, 07 Jun 2021 14:39:50 GMT

Conversation API is suitable for any scenario where a client wishes to send / receive messages across multiple messaging channels with the convenience of a single point of integration and intelligent message format handling (Transcoding).

Here are some sample critical and non-critical use cases for Conversation API:

Use Case	Description
Customer care and service	Two-way messaging for technical, services and product support for users, including customer inquiries and resolution.
Notifications and alerts	Real-time account, travel, transaction, disruption updates, delivery receipts, reminders
Two-factor authentication and verification	One-time passwords for account resets, banking transactions and user validation.
Market research and insights	Conduct surveys, polls, and experience feedback.
Marketing	Personalized offers and content based on user preference for receiving such messages.
Product updates	Updates on availability of a specific product, new product releases, or feature updates and changes to an existing product
Newsletters	Regular Newsletters

Learn more about Sinch Conversation API.

article Sample Use Cases for Conversation API in Conversation API

Sample Use Cases for Conversation API