topic Re: Default reply template in email in Contact Pro

Default reply template in email

Piotr_Comtrust — Thu, 09 Dec 2021 16:37:47 GMT

Hi Guys,

has anyone idea how to define default reply template in outgoing email messages? We have a real case when agents use simple template with email signeture only but for every outgoing email they must assign the template manually. How to assig it automatically? I'm talking about Communication Panel.

BR, Piotr

Re: Default reply template in email

Nina_Makkonen — Fri, 23 Apr 2021 08:57:25 GMT

Hi Piotr,

Thank you for your question. The feature you are referring to is not supported in Communication Panel and therefore agents add the signature manually.

Kind regards,
Nina

Re: Default reply template in email

Roman_Errapart — Fri, 23 Apr 2021 15:16:10 GMT

Of course one way to make the CP click buttons for you is to create your own a Chrome extension 😉

Re: Default reply template in email

tobiasz — Tue, 18 May 2021 09:45:34 GMT

This is one of our top request from our contact center operations to have default reply template based on inbound queue. For outbound they would like to have a default signature or a hotkey for inserting a template, e.g.,

;;SIGN or Alt+Shift+S

Another solution would be to add "Favourite templates" so you can add e.g. signatures or most used templates for that specific agent.

Re: Default reply template in email

Jukka — Mon, 06 Feb 2023 09:42:49 GMT

Hi All,

This feature is now available in 22q1 cloud release. Ping me if you need more information about the topic. For on-prem the feature will come with FP19 later on this year.

BR,
Jukka

Re: Default reply template in email

navkhann — Thu, 02 Feb 2023 14:03:53 GMT

Any tentative date/month for FP19 release?

Re: Default reply template in email

Jukka — Fri, 03 Feb 2023 08:13:28 GMT

Hi,
Currently we are aiming for February 13th.

Br,
Jukka