topic Re: Enhance Chat Features in Contact Pro

Enhance Chat Features

abdoamni — Thu, 09 Dec 2021 14:17:17 GMT

Chat Configrator:

(showLogin) Show input fields for alias and address in the login page, so the visitor can provide them.

Can I add more fields like mobile number?

Can I make them mandatory fields?

Re: Enhance Chat Features

Jukka — Wed, 16 Jun 2021 16:20:25 GMT

Hello,

There is no build-in feature to add more fields. Instead you need to customize chat application to have the extra fields, then you can insert the collected data to CAD (Contact Attached Data) which can then be displayed at Communication Panel Extension Area.

For more information about customizing chat client refer to: Contact Center 365 Visitor Client API

For CAD please find setCad function. One handy feature you could utilize for collecting phone number or any other information is interactive chat templates where you can do forms and buttons.

What comes to mandatory fields, the same applies. Meaning that configurator doesn't provide the option, but requested can be customized to the chat client application.

In general the recommendation if possible is to insert customer identification details from webpage to CAD in case customer is authenticated. Same applies also to phone number if website already knows it.

BR,

Jukka

Re: Enhance Chat Features

abdoamni — Mon, 22 Feb 2021 13:41:23 GMT

Thank you, Jukka.

I have more questions regarding chat

How can add Arabic language?
How to integrate with 3rd-party ChatBot?

Re: Enhance Chat Features

Jukka — Mon, 22 Feb 2021 16:42:29 GMT

Could you please ellaborate the language question little bit more? The reason being that the question can be seen from different angles. For example UI already supports communication with Arabic alphabeticals and Arabic promtps, but buttons are in English for example.

Answer for Chatbot question can be found from this page:
Does Sinch Contact Center support chat bot functionality? - Digital Interconnect Community - 4643

BR,
Jukka