https://community.sinch.com/t5/Contact-Pro/Sinch-IVR-customstate-audio/m-p/19592#M632 <P>Hi,</P><P>I'm looking for ideas how to solve this minor issue. Lets say I have a customstate element in the IVR which is taking awfully long to get a response. Lets say 10s and then the response arrives (the 10s is just hypothetical). Is there a way for callers not be hearing silence during that time? I've gone through the relevant elements and haven't found any specific configuration.</P><P>My ideal flow would be that:</P><UL><LI>Play prompt A</LI><LI>run customstate</LI><LI>Play prompt B (customstate is finishing up in the background and assigns the response to var_a)</LI><LI>Handle the var_a and go on with the flow</LI></UL><P>Kind regards,<BR />Alder Tsvetkov<BR />Contact Center Solutions Expert</P> Mon, 18 May 2026 10:36:11 GMT aldets 2026-05-18T10:36:11Z https://community.sinch.com/t5/Contact-Pro/Sinch-IVR-customstate-audio/m-p/19592#M632 <P>Hi,</P><P>I'm looking for ideas how to solve this minor issue. Lets say I have a customstate element in the IVR which is taking awfully long to get a response. Lets say 10s and then the response arrives (the 10s is just hypothetical). Is there a way for callers not be hearing silence during that time? I've gone through the relevant elements and haven't found any specific configuration.</P><P>My ideal flow would be that:</P><UL><LI>Play prompt A</LI><LI>run customstate</LI><LI>Play prompt B (customstate is finishing up in the background and assigns the response to var_a)</LI><LI>Handle the var_a and go on with the flow</LI></UL><P>Kind regards,<BR />Alder Tsvetkov<BR />Contact Center Solutions Expert</P> Mon, 18 May 2026 10:36:11 GMT https://community.sinch.com/t5/Contact-Pro/Sinch-IVR-customstate-audio/m-p/19592#M632 aldets 2026-05-18T10:36:11Z