topic FP21 hotfixes in Contact Pro

topic FP21 hotfixes in Contact Pro https://community.sinch.com/t5/Contact-Pro/FP21-hotfixes/m-p/18712#M600 <P><SPAN>The following table will list released hotfixes for Sinch Contact Pro on-premise version FP21. To download the hotfixes, go to </SPAN><A href="https://downloads.cc.sinch.com/ui/index.html" target="_blank" rel="noopener noreferrer">https://downloads.cc.sinch.com/ui/index.html</A><SPAN> .</SPAN></P> <P> </P> <P> </P> <TABLE class="lia-align-left" style="width: 100%;" border="1" width="98.03149606299213%"> <THEAD> <TR> <TD width="33.333333333333336%"><STRONG>Hotfix number</STRONG></TD> <TD width="33.333333333333336%"><STRONG>Affected components</STRONG></TD> <TD width="33.333333333333336%"><STRONG>Description</STRONG></TD> </TR> </THEAD> <TBODY> <TR> <TD width="33.333333333333336%">7.0.21.1</TD> <TD width="33.333333333333336%">Call Dispatcher (CD)</TD> <TD width="33.333333333333336%">In some rare cases, Call Dispatcher stopped handling calls causing all calls in the system to get disconnected.</TD> </TR> <TR> <TD>7.0.21.2</TD> <TD><SPAN data-teams="true">ECF Web Server</SPAN></TD> <TD><SPAN data-teams="true">After restarting the PC, the first outgoing or incoming call had no audio. CP blocked emails if the “To” address contained Scandinavian letters.</SPAN></TD> </TR> <TR> <TD>7.0.21.3</TD> <TD><SPAN data-teams="true">ECF Web Server</SPAN></TD> <TD><SPAN data-teams="true">Calls made with a Sennheiser device experienced call control issue</SPAN></TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.4 </SPAN></TD> <TD><SPAN data-teams="true">OII</SPAN></TD> <TD><SPAN data-teams="true">Ready button on the SAP CIC0 telephony interface does not end the wrap-up time when using Communication Panel. This hotfix will add an optional registry setting SAPphoneEndWrapUps which can be used to disable the feature by giving value 0.</SPAN></TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.5</SPAN></TD> <TD><SPAN data-teams="true">RESTful Interfaces (RI) and ECF Web Server </SPAN></TD> <TD><SPAN data-teams="true">Addresses reported security vulnerabilities. For more information, see the release note of the hotfix.<BR /></SPAN></TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.6</SPAN></TD> <TD><SPAN data-teams="true">ECF Web Server</SPAN></TD> <TD> <UL> <LI><SPAN data-teams="true">A recent browser update may cause Communication Panel to use the computer’s default microphone instead of the one the user has selected. This can be confusing on systems with several audio devices, where the intended device isn't the one actually used.</SPAN></LI> <LI><SPAN data-teams="true">Occasionally, the PDF feature failed to show or print the conversation's text. Updating the style sheet and setting Arial as the new default font fixed the issue.</SPAN></LI> </UL> </TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.8 </SPAN></TD> <TD><SPAN data-teams="true">ECF Web Server and Agent Server</SPAN></TD> <TD><SPAN data-teams="true">Collection of Communication Panel email editor corrections</SPAN></TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.9 </SPAN></TD> <TD><SPAN data-teams="true">RESTful Interfaces (RI)</SPAN></TD> <TD><SPAN data-teams="true">Several security fixes</SPAN></TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.10 </SPAN></TD> <TD><SPAN data-teams="true">Call Dispatcher (CD)</SPAN></TD> <TD><SPAN data-teams="true">B-number modifications done with edit masks did not affect R-number when a caller transferred the call and the R-number was the original unmodified B-number and not the modified B-number as it should.</SPAN></TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.11</SPAN></TD> <TD><SPAN data-teams="true">ECF Web Server</SPAN></TD> <TD> <UL> <LI><SPAN>Due to timing issues, the audio failed to connect when a supervisor tried to monitor an agent’s call either through agent guidance or silent listening.</SPAN></LI> <LI><SPAN>The dial pad is now available for sending DTMF tones during active campaign calls.</SPAN></LI> </UL> </TD> </TR> </TBODY> </TABLE> Wed, 01 Apr 2026 13:40:32 GMT Nina_Makkonen 2026-04-01T13:40:32Z FP21 hotfixes https://community.sinch.com/t5/Contact-Pro/FP21-hotfixes/m-p/18712#M600 <P><SPAN>The following table will list released hotfixes for Sinch Contact Pro on-premise version FP21. To download the hotfixes, go to </SPAN><A href="https://downloads.cc.sinch.com/ui/index.html" target="_blank" rel="noopener noreferrer">https://downloads.cc.sinch.com/ui/index.html</A><SPAN> .</SPAN></P> <P> </P> <P> </P> <TABLE class="lia-align-left" style="width: 100%;" border="1" width="98.03149606299213%"> <THEAD> <TR> <TD width="33.333333333333336%"><STRONG>Hotfix number</STRONG></TD> <TD width="33.333333333333336%"><STRONG>Affected components</STRONG></TD> <TD width="33.333333333333336%"><STRONG>Description</STRONG></TD> </TR> </THEAD> <TBODY> <TR> <TD width="33.333333333333336%">7.0.21.1</TD> <TD width="33.333333333333336%">Call Dispatcher (CD)</TD> <TD width="33.333333333333336%">In some rare cases, Call Dispatcher stopped handling calls causing all calls in the system to get disconnected.</TD> </TR> <TR> <TD>7.0.21.2</TD> <TD><SPAN data-teams="true">ECF Web Server</SPAN></TD> <TD><SPAN data-teams="true">After restarting the PC, the first outgoing or incoming call had no audio. CP blocked emails if the “To” address contained Scandinavian letters.</SPAN></TD> </TR> <TR> <TD>7.0.21.3</TD> <TD><SPAN data-teams="true">ECF Web Server</SPAN></TD> <TD><SPAN data-teams="true">Calls made with a Sennheiser device experienced call control issue</SPAN></TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.4 </SPAN></TD> <TD><SPAN data-teams="true">OII</SPAN></TD> <TD><SPAN data-teams="true">Ready button on the SAP CIC0 telephony interface does not end the wrap-up time when using Communication Panel. This hotfix will add an optional registry setting SAPphoneEndWrapUps which can be used to disable the feature by giving value 0.</SPAN></TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.5</SPAN></TD> <TD><SPAN data-teams="true">RESTful Interfaces (RI) and ECF Web Server </SPAN></TD> <TD><SPAN data-teams="true">Addresses reported security vulnerabilities. For more information, see the release note of the hotfix.<BR /></SPAN></TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.6</SPAN></TD> <TD><SPAN data-teams="true">ECF Web Server</SPAN></TD> <TD> <UL> <LI><SPAN data-teams="true">A recent browser update may cause Communication Panel to use the computer’s default microphone instead of the one the user has selected. This can be confusing on systems with several audio devices, where the intended device isn't the one actually used.</SPAN></LI> <LI><SPAN data-teams="true">Occasionally, the PDF feature failed to show or print the conversation's text. Updating the style sheet and setting Arial as the new default font fixed the issue.</SPAN></LI> </UL> </TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.8 </SPAN></TD> <TD><SPAN data-teams="true">ECF Web Server and Agent Server</SPAN></TD> <TD><SPAN data-teams="true">Collection of Communication Panel email editor corrections</SPAN></TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.9 </SPAN></TD> <TD><SPAN data-teams="true">RESTful Interfaces (RI)</SPAN></TD> <TD><SPAN data-teams="true">Several security fixes</SPAN></TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.10 </SPAN></TD> <TD><SPAN data-teams="true">Call Dispatcher (CD)</SPAN></TD> <TD><SPAN data-teams="true">B-number modifications done with edit masks did not affect R-number when a caller transferred the call and the R-number was the original unmodified B-number and not the modified B-number as it should.</SPAN></TD> </TR> <TR> <TD><SPAN data-teams="true">7.0.21.11</SPAN></TD> <TD><SPAN data-teams="true">ECF Web Server</SPAN></TD> <TD> <UL> <LI><SPAN>Due to timing issues, the audio failed to connect when a supervisor tried to monitor an agent’s call either through agent guidance or silent listening.</SPAN></LI> <LI><SPAN>The dial pad is now available for sending DTMF tones during active campaign calls.</SPAN></LI> </UL> </TD> </TR> </TBODY> </TABLE> Wed, 01 Apr 2026 13:40:32 GMT https://community.sinch.com/t5/Contact-Pro/FP21-hotfixes/m-p/18712#M600 Nina_Makkonen 2026-04-01T13:40:32Z