topic Re: Instant outboud call in Contact Pro

Instant outboud call

Piotr_Comtrust — Thu, 12 Jun 2025 08:42:50 GMT

Hi Guys,

do you have any idea how to generate instant API-based outbound call from Contact Pro?

BR, Piotr

Re: Instant outboud call

aldets — Fri, 13 Jun 2025 07:46:34 GMT

Hei,

https://docs.cc.sinch.com/onpremise/fp20/api/CPExtInterface.html

With this you can initiate outbound calls over API.

Kind regards,
Alder

Re: Instant outboud call

Piotr_Comtrust — Fri, 13 Jun 2025 07:52:13 GMT

thanks Alder for this but we need server-side initiated callout

Re: Instant outboud call

Piotr_Comtrust — Fri, 13 Jun 2025 08:40:13 GMT

an acceptable solution is to use Outbound Campaign module (with redirection of an outbound call to IVR) but the question is how to force Outbound Dialing Controller (ODC) to make callout instantly after inserting of a new campaing record. Currently we observe delay of about 60 seconds between inserting of a new record and making outboud call by dialer.

Re: Instant outboud call

aldets — Mon, 16 Jun 2025 07:21:34 GMT

I faced the same situation almost two years ago and talked to Support about it aswell. Their answer was this:

Unfortunately there is no way to make this faster.

I doubt that anything has changed in the past few years. There is a parameter called NewCallsCheckInterval that can be configured under Dialers, but it is not applicable for QueueDialer unfortunetly

Re: Instant outboud call

Jukka — Mon, 16 Jun 2025 08:02:13 GMT

Hi Guys,

I can confirm what Alder said. There is indeed a delay if you wish to trigger call out from server side via outbound campaigns. This due to technical processes behind the scenes.

Br,
Jukka