topic Re: Directory templates in Contact Pro

Directory templates

Edwin_Wortel — Mon, 12 May 2025 13:08:38 GMT

Hi, In System Configurator (Cloud) I am trying to build a directory to match incoming (prefix) phone numbers with a SalesArea, for routing purposes, later in an IVR.

But first I need to have the template correct.
I am following these steps:
https://docs.dev.cc.sinch.com/onpremise/fp19/system-configurator/en/oxy_ex-1/common/sej1615834132796.html

but granting accessrights to users does not provide access to this template. Why?

Using it to make routing decisions is the next step...

Re: Directory templates

Jukka — Tue, 13 May 2025 06:39:49 GMT

Hi Edwin,

The link you referred to is for on-premises installations and you said that this is cloud. Therefore, please see https://docs.cc.sinch.com/cloud/system-configurator/en/oxy_ex-1/common/sej1615834132796.html

While reviewing the documentation, I noticed that it may not clearly say that once you have template ready, then you should go to User and Role Management > User Settings Template and the Directory block. There you should set created template as Directory Template.

Br,
Jukka

Re: Directory templates

Jukka — Tue, 13 May 2025 06:52:50 GMT

ps. also noticed that you use development documentation page, see dev.docs... Please update your bookmark 😉