topic Re: Queue Dialer - Predictive mode HowTo algortym in Contact Pro

Queue Dialer - Predictive mode HowTo algortym

sebatur — Tue, 11 Mar 2025 12:31:00 GMT

Hi,
I can't find anywhere in the documentation any information about detailed mechanism or algorithm of the Queue Dialer Predictive mode in Sinch Contact Pro.
Is somewhere described how this algorithm works and if it is possible to parameterize it somehow?

Regards,

Sebastian

Re: Queue Dialer - Predictive mode HowTo algortym

Nina_Makkonen — Thu, 13 Mar 2025 13:07:36 GMT

Hi Sebastian,

Please check Configuring Predictive Settings for OB Campaigns.

It lists and describes the settings for configuring the predictive mode. Let us know if you have any further questions.

Kind regards,

Nina