Call related IDs swapped in the event driven integration (EDI) framework

Niina_P — Fri, 13 Dec 2024 14:25:44 GMT

In version 25Q1, CALL_ID (known as Group ID in Dashboard) and CallGUID (known as Conversation ID in Dashboard) have been swapped in the EDI framework. Please check your EDI configurations used for calls. If you're using these IDs in your call-related configurations, your integration will not work correctly.

Property	JSON data type	Description	Reference syntax	Example values
ID	string	Unique routing leg identifier of the contact For emails, this is the same as Group ID. For example: Can be used as the contact identifier for the /contacts resource of CMI and RMI Can be used as the contact identifier for the /emails resource of CMI In Dashboard, this is known as Conversation ID	{contact.id}	1166301942A6EE11B3ED58961D1810CC
Group ID	string	Unique group identifier of the contact For emails, this is the same as ID. For example: Can be used as the group identifier for the /chats resource of CMI Can be used as the contact identifier for /emails resource of CMI In Dashboard, this is known as Group ID.	{contact.guid}	5AB6E20342A6EE11B3ED58961D1810CC

Property

JSON data type

Description

Reference syntax

Example values

string

Unique routing leg identifier of the contact

For emails, this is the same as Group ID.

For example:

Can be used as the contact identifier for the /contacts resource of CMI and RMI
Can be used as the contact identifier for the /emails resource of CMI
In Dashboard, this is known as Conversation ID

{contact.id}

1166301942A6EE11B3ED58961D1810CC

Group ID

string

Unique group identifier of the contact

For emails, this is the same as ID.

For example:

Can be used as the group identifier for the /chats resource of CMI
Can be used as the contact identifier for /emails resource of CMI
In Dashboard, this is known as Group ID.

{contact.guid}

5AB6E20342A6EE11B3ED58961D1810CC

topic Call related IDs swapped in the event driven integration (EDI) framework in Contact Pro

Call related IDs swapped in the event driven integration (EDI) framework