Implementing Teams Messaging Service

Thies — Tue, 30 Jul 2024 07:26:25 GMT

Hi,
FP20 is now available for SAP customers, and after the upgrade I want to enable the Microsoft Teams Integration and followed the instructions at Configuring Microsoft Teams integration .

However I ended with the WS PSI element near failure and the following information in the Graph_ log:

2024-07-30 06:45:30 (Tuesday, 30 July 2024)
Sinch Contact Center PSI Teams integration library 7.0.20.0 2024-03-21 07:10:38Z
file:///C:/SAP/ContactCenter/VU/MASCOT_WEB2/web/PSI/bin/GraphLib.DLL
Domain /LM/W3SVC/3/ROOT/PSI-3-133667955301686372 with ID = 4.
Process id=2776 name=w3wp working set=134MB private=141MB handles=1500 tot cpu=00:00:02.3593750 user cpu=00:00:01.8281250
.NET Version=4.0.30319.42000 32bit release=528049: 4.8 or later
VU=MASCOT_WEB2 UseSecureLogging=True
TickCount=43831468 LastWrap=2024-07-29 18:34:59.247 NextWrap=2024-09-17 11:37:46.542
TZ=Romance Daylight Time UtcOffset=02:00 LocalTime=2024-07-30 08:45:30.715
Encoding=1252 Western European (Windows)
LogLevel = warning
Loaded = 2024-07-30 06:45:30.699
Started = 2024-07-30 06:45:30.699
WinUser = X\xadmin

06:45:33.074 ERR> [Psi] MessagingService password decryption failed, run as administrator

Any clues what exactly has to be run with which Administrator?

Thies

Re: Implementing Teams Messaging Service

Nina_Makkonen — Tue, 30 Jul 2024 11:18:37 GMT

Hi,

I'm sorry to hear that you're experiencing issues with the integration.

I noticed that you're using the cloud version of the document instead of FP20. Please use the FP20 website for documentation.

You could try entering the passwords again in System Configurator > System Management > Messaging Services > Microsoft Teams > Authentications. Make sure that they're not longer than 128 characters. If you the problem continues, please contact support.

Kind regards,

Nina

topic Re: Implementing Teams Messaging Service in Contact Pro

Implementing Teams Messaging Service

Re: Implementing Teams Messaging Service