Unable to launch SC using HTTPS from the remote admin page

Nina_Makkonen — Thu, 23 May 2024 06:04:47 GMT

Symptom

When running the System Configurator (SC) from the Remote Administration Tools, the jnlp file fails to load. This happens because the Remote Administration Tools uses HTTP protocol and SC uses HTTPS (Secure Socket). The SC log shows:

com.sun.deploy.net.FailedDownloadException:Failed to load resource:

http://[host ip]:[PORT]/remoteadmin/sc.jnlp

at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)...

The limitation is in the installation media and what it writes to the sc.jnlp file.

<jnlp spec="1.0+" codebase="

http://<web_address>:<http_port>/remoteadmin" href="sc.jnlp

Solution

Manually edit the jnlp file to change the protocol to HTTPS and port 443.
This is located under the Virtual Unit (VU) where the Remote Administration Tool package has been installed in the <VU>/web/remoteadmin folder.
Recreate the client certificate by adding "KeyUsage = 0xa0" to the inf file.
Replace the certificate and restart the VU.

Note

All manual changes are overwritten in updates.

topic Unable to launch SC using HTTPS from the remote admin page in Contact Pro

Unable to launch SC using HTTPS from the remote admin page