https://community.sinch.com/t5/Contact-Pro/One-way-audio-in-SAP-CRM-Interaction-Center/m-p/13924#M500 <P><STRONG>Symptoms</STRONG></P> <P>When an agent answers a call in SAP CRM Interaction Center integrated scenario, there's only one-way audio. If the call is answered from Communication Panel or is an outgoing call, the audio is normal.</P> <P>&nbsp;</P> <P><STRONG>Solution</STRONG></P> <P>We are now working to provide a fix. For fix updates, see&nbsp;messages in this post. Meanwhile the workarounds are either to:</P> <UL> <LI>accept calls from Communication Panel or to define <A href="https://docs.cc.sinch.com/cloud/communication-panel/en/oxy_ex-1/common/gwj1623237130083.html?hl=auto-answering" target="_self">auto-answering</A>&nbsp;for Communication Panel. For configuration, see <A href="https://docs.cc.sinch.com/cloud/system-configurator/en/oxy_ex-1/common/iyc1617085278947.html?hl=auto-answering" target="_self">Communication Panel settings in System Configurator</A>.</LI> </UL> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sc_auto_answer.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/4253i17039C0A03FC7D74/image-size/large?v=v2&amp;px=999" role="button" title="sc_auto_answer.png" alt="sc_auto_answer.png" /></span></P> <UL> <LI>place a call on hold and resume the call</LI> </UL> Wed, 24 Jan 2024 14:27:58 GMT Nina_Makkonen 2024-01-24T14:27:58Z https://community.sinch.com/t5/Contact-Pro/One-way-audio-in-SAP-CRM-Interaction-Center/m-p/13924#M500 <P><STRONG>Symptoms</STRONG></P> <P>When an agent answers a call in SAP CRM Interaction Center integrated scenario, there's only one-way audio. If the call is answered from Communication Panel or is an outgoing call, the audio is normal.</P> <P>&nbsp;</P> <P><STRONG>Solution</STRONG></P> <P>We are now working to provide a fix. For fix updates, see&nbsp;messages in this post. Meanwhile the workarounds are either to:</P> <UL> <LI>accept calls from Communication Panel or to define <A href="https://docs.cc.sinch.com/cloud/communication-panel/en/oxy_ex-1/common/gwj1623237130083.html?hl=auto-answering" target="_self">auto-answering</A>&nbsp;for Communication Panel. For configuration, see <A href="https://docs.cc.sinch.com/cloud/system-configurator/en/oxy_ex-1/common/iyc1617085278947.html?hl=auto-answering" target="_self">Communication Panel settings in System Configurator</A>.</LI> </UL> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sc_auto_answer.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/4253i17039C0A03FC7D74/image-size/large?v=v2&amp;px=999" role="button" title="sc_auto_answer.png" alt="sc_auto_answer.png" /></span></P> <UL> <LI>place a call on hold and resume the call</LI> </UL> Wed, 24 Jan 2024 14:27:58 GMT https://community.sinch.com/t5/Contact-Pro/One-way-audio-in-SAP-CRM-Interaction-Center/m-p/13924#M500 Nina_Makkonen 2024-01-24T14:27:58Z https://community.sinch.com/t5/Contact-Pro/One-way-audio-in-SAP-CRM-Interaction-Center/m-p/14050#M505 <P>The issue occurred in the cloud release 24Q1 and has now been fixed. If you continue to have audio issues with your SAP CRM integration, create a support ticket.</P> Wed, 14 Feb 2024 14:24:57 GMT https://community.sinch.com/t5/Contact-Pro/One-way-audio-in-SAP-CRM-Interaction-Center/m-p/14050#M505 Nina_Makkonen 2024-02-14T14:24:57Z