topic Issue using CDT and Online Monitoring with HTTPS in Contact Pro https://community.sinch.com/t5/Contact-Pro/Issue-using-CDT-and-Online-Monitoring-with-HTTPS/m-p/12907#M490 <P><STRONG>Symptoms</STRONG></P> <P>Launching CDT or Online Monitoring with HTTPS causes crash on Windows Server 2022.</P> <P>&nbsp;</P> <P><STRONG>Reason</STRONG></P> <P>Sinch Contact Pro webclient module does not support HTTP/2 which is enabled by default in IIS 10 (Windows Server 2022).</P> <P>&nbsp;</P> <P><STRONG>Solution</STRONG></P> <P>Disable HTTP/2 for HTTPS binding:</P> <OL> <LI>Open <STRONG>IIS Manager</STRONG> on the server.</LI> <LI>Navigate to the website where CDT and Online Monitoring are served from.</LI> <LI>On the right side pane, click <STRONG>Bindings</STRONG>.</LI> <LI>Select row with type <STRONG>https</STRONG>.</LI> <LI>Click <STRONG>Edit</STRONG>.</LI> <LI>Click <STRONG>Disable HTTP/2</STRONG>.</LI> <LI>Click <STRONG>OK</STRONG>.</LI> </OL> <P><LI-WRAPPER></LI-WRAPPER></P> Tue, 07 Nov 2023 14:11:27 GMT Niina_P 2023-11-07T14:11:27Z Issue using CDT and Online Monitoring with HTTPS https://community.sinch.com/t5/Contact-Pro/Issue-using-CDT-and-Online-Monitoring-with-HTTPS/m-p/12907#M490 <P><STRONG>Symptoms</STRONG></P> <P>Launching CDT or Online Monitoring with HTTPS causes crash on Windows Server 2022.</P> <P>&nbsp;</P> <P><STRONG>Reason</STRONG></P> <P>Sinch Contact Pro webclient module does not support HTTP/2 which is enabled by default in IIS 10 (Windows Server 2022).</P> <P>&nbsp;</P> <P><STRONG>Solution</STRONG></P> <P>Disable HTTP/2 for HTTPS binding:</P> <OL> <LI>Open <STRONG>IIS Manager</STRONG> on the server.</LI> <LI>Navigate to the website where CDT and Online Monitoring are served from.</LI> <LI>On the right side pane, click <STRONG>Bindings</STRONG>.</LI> <LI>Select row with type <STRONG>https</STRONG>.</LI> <LI>Click <STRONG>Edit</STRONG>.</LI> <LI>Click <STRONG>Disable HTTP/2</STRONG>.</LI> <LI>Click <STRONG>OK</STRONG>.</LI> </OL> <P><LI-WRAPPER></LI-WRAPPER></P> Tue, 07 Nov 2023 14:11:27 GMT https://community.sinch.com/t5/Contact-Pro/Issue-using-CDT-and-Online-Monitoring-with-HTTPS/m-p/12907#M490 Niina_P 2023-11-07T14:11:27Z