topic Re: Sinch CC On-Premise Chat attachments in Contact Pro

Sinch CC On-Premise Chat attachments

aldets — Thu, 09 Dec 2021 16:23:22 GMT

Hello,

Got a question regarding sending attachments via Chat window. I've onfigured a Chat with the Visitor Chat Configurator. I drag and drop a file into the Chat window. It takes some time to "upload" the file (depending on the file size). After it's visible in the Chat window I press OK, but after that i get this error:

"VCC_XMSG_ATTACH_UPLOAD_FAIL".

In the browser console log I see "POST https://FQDN:port/ecfs/attachment 404".

Am I missing some additional configuration? Or is this due the fact, that On-Prem RI Chat resources currently don't support any other method than GET?

Also trying to respond back as and Agent with an attachment, but am not able to. The attachment button is visible in the extension area, but it's greyed out. Miss configuration?

Kind regards,

Alder Tsvetkov

Application Administrator

Re: Sinch CC On-Premise Chat attachments

Jukka — Fri, 24 Sep 2021 10:22:19 GMT

Hi,

attachments are not supported in webchat at the moment. We have a plan to enable attachments & rich content there, but no promise around the schedule for now.

Another thing that is planned is a Native Channel within Conversation API, that is a webchat type of application and there the attachment support is planned. If you wish to hear more about upcoming Native Channel, then please contact me and I will link you to team that is building it.

//Jukka

Re: Sinch CC On-Premise Chat attachments

TaigaWoods — Thu, 27 Jul 2023 15:21:37 GMT

Hi Jukka,

I can see the "Native" channel within the Customer Dashboard.
Do you have any documentation about how to link "Live Chat" with Sinch Contact Pro on-prem?

BR, Robert

Re: Sinch CC On-Premise Chat attachments

Jukka — Thu, 31 Aug 2023 13:36:25 GMT

Hi Robert,

Sinch Chat (earlier called also as Native channel) is a channel via Conversation API and therefore Conversation API documentation can be used here:
Cloud: Sinch Chat
OnPrem: Sinch Chat

BR,
Jukka