topic Re: Silent Monitoring in Contact Pro

Silent Monitoring

eewortel — Thu, 09 Nov 2023 11:26:01 GMT

Hi,

How do I enable a supervisor to silent monitor calls from his agents in Sinch Cloud v10.0?

Documentation does not provide the required info. (Or I did not find it)

Thanks

Jukka — Fri, 16 Jun 2023 04:58:16 GMT

Hello,

requested functionality is currently not available in cloud release. We are planning to introduce the functionality in 23q3 release.

Br,
Jukka