https://community.sinch.com/t5/Contact-Pro/MS-Teams-Messaging-Service/m-p/11883#M423 <P>Hi Thies,&nbsp;</P><P>the integration is currently available only in cloud. For onpremise it will come in FP20 package, which doesn't have ETA date at the moment. (FP19 is the latest).</P><P>&nbsp;</P><P>BR,<BR />Jukka</P> Wed, 07 Jun 2023 13:47:38 GMT Jukka 2023-06-07T13:47:38Z https://community.sinch.com/t5/Contact-Pro/MS-Teams-Messaging-Service/m-p/11882#M422 <P>Sinch has published a guide for Contact Pro / Teams integration:&nbsp;<A href="https://docs.cc.sinch.com/cloud/service-configuration/en/oxy_ex-1/common/configuring_microsoft_teams_integration.html" target="_blank" rel="noopener">Configuring Microsoft Teams Integration (sinch.com)</A>.&nbsp;</P> <P>However, in our (onprem) FP18 installation, there is no Messaging Service Type 'MS Teams'. Do you need to install a specific software package or customization to enable the MS Teams Messaging Service Type?</P> Thu, 09 Nov 2023 11:27:03 GMT https://community.sinch.com/t5/Contact-Pro/MS-Teams-Messaging-Service/m-p/11882#M422 Thies 2023-11-09T11:27:03Z https://community.sinch.com/t5/Contact-Pro/MS-Teams-Messaging-Service/m-p/11883#M423 <P>Hi Thies,&nbsp;</P><P>the integration is currently available only in cloud. For onpremise it will come in FP20 package, which doesn't have ETA date at the moment. (FP19 is the latest).</P><P>&nbsp;</P><P>BR,<BR />Jukka</P> Wed, 07 Jun 2023 13:47:38 GMT https://community.sinch.com/t5/Contact-Pro/MS-Teams-Messaging-Service/m-p/11883#M423 Jukka 2023-06-07T13:47:38Z