FP19 Hotfixes

Nina_Makkonen — Mon, 22 Sep 2025 11:24:02 GMT

The following table lists released hotfixes for Sinch Contact Pro on-premise version FP19. To download the hotfixes, go to https://downloads.cc.sinch.com/ui/index.html.

Hotfix number	Affected components	Description
7.0.19.1	CEM Server	Allocation issue after failed external transfer
7.0.19.2	ECF Web Server	Joining calls via CPExtInterface failed.
7.0.19.3	Chat Server	Connection break between Chain Matcher and Chat Server
7.0.19.4	ECF Web Server	SAPUi5 moves to Patch-Level Independent Bootstrap approach. Jabra devices: ringing continued after user declined a conversation. Ringing continued in Communication Panel with auto answer.
7.0.19.5	ECF Web Server	Email reply template not applied
7.0.19.6	ECF Web Server	Several issues in Communication Panel
7.0.19.7	Agent Server CEM Server	Communication Panel: auto-answer issue in call transfer CDT: supervising issue in multi-CEM environment
7.0.19.8	Integration Interfaces	Incorrect timestamp in RTI
7.0.19.9	ECF Web Server	Communication Panel showed History data loading failed when loading conversation history.
7.0.19.10	CEM Server	Several issues
7.0.19.11	ECF Web Server	Several issues in Communication Panel
7.0.19.12	Quality Monitoring Server (QMS)	QMS was unable to send call events at the rate they were happening. Events piled up in a queue and were sent when the call had already been disconnected.
7.0.19.13	Integration Interfaces	Presence synchronization via Presence Synchronization Interface (PSI) was interrupted due to a PSI internal error.
7.0.19.14	ECF Web Server	Communication Panel Third-Party Extension Messaging API couldn't send dual tone multi-frequency (DTMF) tones.
7.0.19.15	Agent Server	Agent status and profile synchronization between SAP CRM IC and Communication Panel failed.
7.0.19.16	Integration interfaces	An action item may not have always been deleted (Status=Deleted) in a timely manner when requested by CRM.
7.0.19.17	Agent Server	Agent's response to a customer email in CDT wasn't showing in Online Monitoring nor in reporting data. This occurred because the reporting events for an outgoing email were no longer sent to the database.
7.0.19.18	Reporting Database Server	A subtype for internal action item was missing from reporting, which caused issues with customers' reports.
7.0.19.19	Call Dispatcher (CD)	In a complex call scenario, where Quality Monitoring Server (QMS) and Multiterminal Desktop (MTD) / Simultaneous Ring Mode (SRM) are in use, hub processing failed in Media Routing Server (MRS) and resulted in missing RTP streams.
7.0.19.20	SIP Bridge and MRS	If the Sinch Contact Pro system used either stereo recording or Quality Monitoring Server (QMS) with separate audio streams configured, and an agent transferred the customer call to another agent, the audio channels of the recording and QMS got switched. This meant that the customer's audio appeared in the agent's channel and the other way around. If Session Boarder Controller (SBC) responded "401 Unauthorized" to an INVITE to a Communication Panel temporary ID, an incoming call from a queue in auto-allocation mode was allocated to several Communication Panel agents at the same time.
7.0.19.21	ECF Web Server	After restarting the PC, the first outgoing or incoming call had no audio.

topic FP19 Hotfixes in Contact Pro

FP19 Hotfixes