https://community.sinch.com/t5/Contact-Pro/Communication-Panel-is-primarily-used-by-agents-Does-Sinch/m-p/4661#M38 <P>Sinch Contact Pro includes a <STRONG>Supervisor Dashboard</STRONG>, which is a web-based standalone application designed for contact center team leaders and supervisors.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Picture1.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/957iB63360B6B2746981/image-size/large?v=v2&amp;px=999" role="button" title="Picture1.png" alt="Picture1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Picture2.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/958i7C4C427FEB41A8C6/image-size/large?v=v2&amp;px=999" role="button" title="Picture2.png" alt="Picture2.png" /></span></P> <P>&nbsp;</P> <P>It shows what is going on right now in the contact center, and what happened since the start of the day. Not only does it provide a graphical representation of today's conversations, Supervisor Dashboard also enables changing agents’ queue assignments and skill levels in real-time.</P> <P>&nbsp;</P> <P>Sinch Contact Pro additionally provides comprehensive historical reporting on queues, agents, service levels, and much more.</P> <P>&nbsp;</P> <P><A href="https://community.sinch.com/t5/Sinch-Contact-Center/Sinch-Contact-Center-Solution-Brief/td-p/3992" target="_blank" rel="noopener"><EM>Learn more about Sinch Contact Pro</EM></A><EM>.</EM></P> <P>&nbsp;</P> Fri, 19 Nov 2021 00:39:19 GMT Johnnie_Wilkenschildt 2021-11-19T00:39:19Z https://community.sinch.com/t5/Contact-Pro/Communication-Panel-is-primarily-used-by-agents-Does-Sinch/m-p/4659#M37 Thu, 09 Dec 2021 14:33:56 GMT https://community.sinch.com/t5/Contact-Pro/Communication-Panel-is-primarily-used-by-agents-Does-Sinch/m-p/4659#M37 Arti_Yadav 2021-12-09T14:33:56Z https://community.sinch.com/t5/Contact-Pro/Communication-Panel-is-primarily-used-by-agents-Does-Sinch/m-p/4661#M38 <P>Sinch Contact Pro includes a <STRONG>Supervisor Dashboard</STRONG>, which is a web-based standalone application designed for contact center team leaders and supervisors.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Picture1.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/957iB63360B6B2746981/image-size/large?v=v2&amp;px=999" role="button" title="Picture1.png" alt="Picture1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Picture2.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/958i7C4C427FEB41A8C6/image-size/large?v=v2&amp;px=999" role="button" title="Picture2.png" alt="Picture2.png" /></span></P> <P>&nbsp;</P> <P>It shows what is going on right now in the contact center, and what happened since the start of the day. Not only does it provide a graphical representation of today's conversations, Supervisor Dashboard also enables changing agents’ queue assignments and skill levels in real-time.</P> <P>&nbsp;</P> <P>Sinch Contact Pro additionally provides comprehensive historical reporting on queues, agents, service levels, and much more.</P> <P>&nbsp;</P> <P><A href="https://community.sinch.com/t5/Sinch-Contact-Center/Sinch-Contact-Center-Solution-Brief/td-p/3992" target="_blank" rel="noopener"><EM>Learn more about Sinch Contact Pro</EM></A><EM>.</EM></P> <P>&nbsp;</P> Fri, 19 Nov 2021 00:39:19 GMT https://community.sinch.com/t5/Contact-Pro/Communication-Panel-is-primarily-used-by-agents-Does-Sinch/m-p/4661#M38 Johnnie_Wilkenschildt 2021-11-19T00:39:19Z