Embedded Communication Panel in SAP Service Cloud (C4C)

Nina_Makkonen — Fri, 03 Mar 2023 07:03:42 GMT

Symptoms
Running Communication Panel in SAP Service Cloud (C4C) fails: Users are unable to log in to the embedded Communication Panel.

Solution
You need to allow third-party cookies in the browser.

Edge:

Open Settings > Cookies and site permissions > Manage and delete cookies and site data.
Or type edge://settings/content/cookies to the address field and press Enter.
Scroll to the Allow section.
Click Add.
Type the CRM address https://myxxxxxx.crm.ondemand.com/ and select Include third-party cookies on this site.

Chrome:

Open Settings > Privacy and security > Cookies and other site data.
Or type chrome://settings/cookies to the address field and press Enter.
Scroll to the Sites that can always use cookies section.
Click Add.
Type the CRM address https://myxxxxxx.crm.ondemand.com/ and select Including third-party cookies on this site.

topic Embedded Communication Panel in SAP Service Cloud (C4C) in Contact Pro