https://community.sinch.com/t5/Contact-Pro/How-does-Sinch-Contact-Center-manage-faxes/m-p/4654#M36 <P>Sinch recommends handling faxes in Sinch Contact Pro as e-mail attachments. We suggest using a third-party fax service capable of receiving faxes and creating e-mails with faxes attached. These e-mails are then routed to agents via queues in Contact Pro.</P> <P>&nbsp;</P> <P><STRONG>Note:</STRONG> <EM>It is possible to configure if agents, who are busy with an email, can receive additional emails, web chats, or calls.</EM></P> <P>&nbsp;</P> <P><A href="https://community.sinch.com/t5/Sinch-Contact-Center/Sinch-Contact-Center-Solution-Brief/td-p/3992" target="_blank" rel="noopener"><EM>Learn more about Sinch Contact Pro</EM></A><EM>.</EM></P> Thu, 09 Dec 2021 15:07:07 GMT Johnnie_Wilkenschildt 2021-12-09T15:07:07Z https://community.sinch.com/t5/Contact-Pro/How-does-Sinch-Contact-Center-manage-faxes/m-p/4654#M36 <P>Sinch recommends handling faxes in Sinch Contact Pro as e-mail attachments. We suggest using a third-party fax service capable of receiving faxes and creating e-mails with faxes attached. These e-mails are then routed to agents via queues in Contact Pro.</P> <P>&nbsp;</P> <P><STRONG>Note:</STRONG> <EM>It is possible to configure if agents, who are busy with an email, can receive additional emails, web chats, or calls.</EM></P> <P>&nbsp;</P> <P><A href="https://community.sinch.com/t5/Sinch-Contact-Center/Sinch-Contact-Center-Solution-Brief/td-p/3992" target="_blank" rel="noopener"><EM>Learn more about Sinch Contact Pro</EM></A><EM>.</EM></P> Thu, 09 Dec 2021 15:07:07 GMT https://community.sinch.com/t5/Contact-Pro/How-does-Sinch-Contact-Center-manage-faxes/m-p/4654#M36 Johnnie_Wilkenschildt 2021-12-09T15:07:07Z