Enabling Windows notification banner for Communication Panel

Nina_Makkonen — Wed, 28 Dec 2022 14:28:58 GMT

Symptoms

Notification popup isn't shown when there's an incoming conversation on your Windows workstation.

Solution

Go to your browser's notification settings:
-Chrome: Settings > Privacy and security > Site settings > Permissions > Notifications
-Edge: Settings > Cookies and Site permissions > Notifications
-Firefox: Settings > Privacy & Settings > Permissions > Notifications
Enable notification sending.
Add Communication Panel URL as an allowed site.
Confirm your notification behaviour from Windows Settings > System > Notifications & actions.

Re: Enabling Windows notification banner for Communication Panel

Nina_Makkonen — Fri, 10 Jan 2025 11:03:54 GMT

In the 25Q1 release, Windows notifications shown in the Action Center have been improved. The notification of an incoming conversation now also shows the name of the queue and customer as well as the customer's phone number, email address, or other ID if they have been identified. The agent can:

accept or decline the conversation directly from the notification
view the incoming conversation in Communication Panel by clicking the notification

This works with:

Chrome: Settings > Privacy and security > Site settings > Permissions > Notifications
Edge: Settings > Cookies and Site permissions > Notifications
Opera: Settings > Advanced > Privacy & security > Site settings > Notification

For the on-premise, this will be available in the FP21 release.

topic Enabling Windows notification banner for Communication Panel in Contact Pro

Enabling Windows notification banner for Communication Panel

Re: Enabling Windows notification banner for Communication Panel