Accepting calls when browser in sleep mode

Nina_Makkonen — Mon, 19 Dec 2022 13:03:37 GMT

Symptoms
After accepting a call, the call isn't connected.

Solution
Microsoft Edge and Google Chrome have introduced settings to improve performance:

When the Communication Panel tab is put in sleep mode, it loses the connection to the backend.

Check if your browser is using the sleeping tabs/memory saver setting either as a system setting or an extension.
If yes, disable it or add the Communication Panel URL to the site exception list.

For information about memory saver, see Memory saver mode in Chrome.

topic Accepting calls when browser in sleep mode in Contact Pro